The learning objectives for Chapter 7 include: The nature of services, service strategy: focus & advantage, service-system design matrix, service blueprinting, service fail-safing, characteristics of a well-designed service delivery system.
This feasibility study commissioned by the National Institute for Advanced Industrial Science
and Technology in Japan (AIST) and supported by the Sustainable Consumption Unit
(UNEP) provided an overview of approaches used in different disciplines for evaluating
consumer behaviour. The study analysed the applicability of existing research concepts,
theories, and tools for evaluating consumer satisfaction with product-service systems (PSS).
It included a discussion of their strengths/weaknesses.......
GSM (Global System for Mobile Communications, originally Groupe Spécial Mobile), is a standard set developed by the European Telecommunications Standards Institute (ETSI) to describe technologies for second generation (2G) digital cellular networks. Developed as a replacement for first generation (1G) analog cellular networks, the GSM standard originally described a digital, circuit switched network optimized for full duplex voice telephony.
High data rate wireless communications links with transmission
rates nearing 1 Gigabit/second (will quantify a “bit” shortly)
Provide high speed links that still offer good Quality of Service
(QoS) (will be quantified mathematically). Theoretically, the 1Gbps barrier can be achieved using this
configuration if you are allowed to use much power and as
much BW as you so please!
Extensive research has been done on SISO under power and
BW constraints. A combination a smart modulation, coding and
multiplexing techniques have yielded good results but far from
the 1Gbps barrier...
The growth of the Internet, which I have been involved in, and the growth of mobile
telephone services, which NTT DoCoMo has been a leader in, have been peculiarly interlinked
and at the same time separate. The Internet is a lab experiment that broke free, and
finds itself in a world of its own contriving, which it often does not understand. The mobile
telephone world was developed for commercial purposes, and is in many respects the son of
its father, the wired telephone system.
Telecommunications is now the fastest changing part of the IT industry,
encompassing vast disciplines from distributed systems to real-time
applications. I have had the pleasure of being involved in what I believe
is the most exciting time in its history. It wasn’t always this way, as telecommunications
started out as a novelty: ‘‘An amazing invention, but who
would want to use one?’’ – US President Rutherford B. Hayes after making a
telephone call from Washington D.C. to Philadelphia. Interestingly
however, in 1879, the first telephone was installed in the White House.
This book has been developed, in cooperation with Microsoft Corpora-
tion, to give you the critical skills and knowledge you need to prepare for one
of the core requirements of the new MCSE certification program, Imple-
menting and Administering Windows 2000 Directory Services. You will find
the information you need to acquire a solid understanding of how to setup
and manage the Active Directory, to prepare for Exam 70-217: Implement-
ing and Administering a Microsoft Windows 2000 Directory Services
Infrastructure, and to progress toward MCSE certification....
Written by the creator of Webmin, this book explains how to use the most popular Webmin modules to perform common administration tasks on a Linux system such as adding users, configuring Apache, setting up NFS file sharing and managing the Sendmail mail server.Each chapter covers a single server or service, and is broken down into sections that list the steps required to carry out certain tasks using Webmin.
AFIS systems are amazing. With AFIS, people can be fingerprinted and have
their criminal history records checked in a matter of minutes; a mug shot and
palm print might be included on the rap sheet returned to the inquiring
agency. The technology has moved from exclusively forensic or criminal applications
into other areas, such as social services benefits and other emerging
The greatest use of AFIS technology is for tenprint identifications, in which
rolled fingerprint images are compared against enrolled records.
Business is one of the most diverse activities of mankind. Business operations typically handled by the business institutions such as companies, corporations, private ... but can also be active self of individuals.Business is the economic mode of operation conditions exist in the economy of goods, including the overall methods, forms and means by which economic agents to make use of its economic activity (including the process of investment, production, transportation, trade, services ...
Semantic Web Technologies provides a comprehensive overview of key semantic knowledge technologies and research. The authors explain (semi-)automatic ontology generation and metadata extraction in depth, along with ontology management and mediation. Further chapters examine how Semantic Web technology is being applied in knowledge management (“Semantic Information Access”) and in the next generation of Web services
A service business is the management of
organizations whose primary business requires
interaction with the customer to produce the
service. Facilities-based services: Where the customer
must go to the service facility
Field-based services: Where the production
and consumption of the service takes place in
the customer’s environment
Directory: A collection of information that is
primarily searched and read, rarely modified.
Directory Service: Provides access to
Directory Server: Application that provides a
The telephone system remains as the backbone of low-cost telecommunications services in North
America. An understanding of the telephone system is necessary when considering its use for data
Telephone: invented in 1874 by Alexander Graham Bell and patented in 1876
Single wire: In the beginning, the market was for telephones only. It is the customer who used to
wire them between telephones using single wires and the earth as the ground or the
other conductor to complete the circuit.
THE Java™ Web Services Tutorial is a guide to developing Web applications
with the Java Web Services Developer Pack (Java WSDP). The Java WSDP is an
all-in-one download containing key technologies to simplify building of Web
services using the Java 2 Platform. This tutorial requires a full installation (Typical,
not Custom) of the Java WSDP, v1.6 with the Sun Java System Application
Server Platform Edition 8.1 2005Q2 UR2 (hereafter called the Application
Server). Here we cover all the things you need to know to make the best use of
As a user, acquirer, or developer of a system, product, or service, have you ever been confronted
with one of the situations listed below?
• Wondered if the people who designed a product bothered to ask potential users to simply try
it before selling it to the public.
• Found that during a major program review prior to component development that someone
thought a requirement was so obvious it didn’t have to be written down.
Is an autonomous and independent foundation with the objectives of safeguarding life, property
and the environment, at sea and onshore. DNV undertakes classification, certification, and other verification and consultancy services relating to quality of ships, offshore units and installations, and onshore industries worldwide, and carries out research in relation to these functions.
Vietnam has a vision to build a democratic, clean, strong and modernised civil
service. It promulgated the Ordinance of Cadre and Civil Servants in 1998,
revised it in 2000 and 2003 and recently promulgated the new Law on Cadre and
Civil Servants that will come into effect on January 2010. The PAR Master
Programme (20012010) also made efforts to improve the quality of the civil
service and civil servant management, with mixed success. ...