Chapter 1 - The corporation and its stakeholders. In this chapter, you will learn: Understanding the relationship between business and society, and the ways in which they are part of an interactive system; considering the purpose of the modern corporation; knowing what is a stakeholder and who a corporation’s market and nonmarket and internal and external stakeholders are;...
Chapter 2 - Managing public issues and stakeholder relationships. In this chapter, students will be able to: Evaluating public issues and their significance to the modern corporation, applying available tools or techniques to scan an organization’s multiple environments, describing the steps in the issue management process and determining how to make the process most effective,...
The ability to recognize and deal with complex business ethics issues has become a
significant priority in twenty-first-century companies. In recent years, a number of
well-publicized scandals resulted in public outrage about deception and fraud in
business and a demand for improved business ethics and greater corporate responsibility.
Over the past decade, many news stories have brought to the attention of the public
numerous social and ethical issues that have framed the business/society relationship.
Because the news media have a flair for the dramatic, it is not surprising that
the reporting of these issues has been characterized by criticisms of various actions,
decisions, and behaviors on the part of business management.
This document contains 10 units organised as in-service training
(INSET) sessions, each of which can be used singly or as part of a
continuing programme of work. Although the document is arranged
in a logical sequence, it is not necessary to use the units in order.
Each is designed to be free-standing and could be used alone to
meet a particular need identified by teachers.
Units summarise current thinking on the most effective ways to teach
and to achieve progression in writing, using available research and
resources to provide a comprehensive one-stop shop for teachers in
During Subaru’s 14-year history with the gay and lesbian communities, the company has
cultivated an unwavering, authentic relationship with key external stakeholders. While Ford
Motor Company has also partnered with the gay and lesbian communities for over a decade, its
track record is troubled. Ford was entangled in a 2005-06 battle over gay advertising with two
opposing stakeholders: the conservative American Family Association (AFA) and numerous gay
The unplanned crossbreeding had also threatened the genetic resources base
of the country. Although efforts were made at developing breeding program for various
livestock species in the country, all did not materialize due to lack of commitment of and
consultation with various stakeholders. There is, therefore, a pressing need to develop a
breeding strategy that addresses various livestock species and the diverse agro-ecologies
that exist in the country.
The role of the board of directors therefore
becomes crucial in balancing the interests of shareholders and other stakeholders (eg.,
creditors and depositors). Consequently, bank regulators place additional
responsibilities on bank boards that often result in detailed regulations regarding their
decision-making practices and strategic aims. These additional regulatory
responsibilities for management have led some experts to observe that banking
regulation is a substitute for corporate governance.
In this context, it is important to stress that auditors have an important role to play and are
entrusted by law to conduct statutory audits. This entrustment responds to the fulfilment of a
societal role in offering an opinion on the truth and fairness of the financial statements of
audited entities. The independence of auditors should thus be the bedrock of the audit
environment. It is time to probe into the true fulfilment of this societal mandate. Certain
stakeholders have expressed concerns2,3,4
with regard to the relevance of audits in today's
linear population term is insignificant, however. In column II we investigate
whether this is due to a non-linear effect of population size. The results
suggest that this is indeed the case as both the linear and the squared
population terms are statistically significant. This indicates that emissions
experience a U-shaped relationship with population. Differentiating our
estimated equation with respect to population and setting this equal to zero
allows us to identify the turning point level of population: The estimated
turning point is at around 5.4 million people.
Chapter 16 - Employees and the corporation. Learning objectives of this chapter: Understanding workers’ rights to organize unions and bargain collectively, knowing how government regulations assure occupational safety and health and what business must do to protect workers, evaluating the limits of employers’ duty to provide job security to their workers,…
Chapter 18 - The community and the corporation. The objectives of this chapter are to: Defining a community, and understanding the interdependencies between companies and the communities in which they operate, analyzing why it is in the interest of business to respond to community problems and needs, knowing the major responsibilities of community relations managers,...
The main responsibility of an on-site tour guide is to communicate cultural, environmental or heritage values to the audience through interpretive activities. Part 2 of VTOS Onsite Tour Guiding Standards includes units title: Prepare and organise responsible and sustainable tourism activities; plan and improve specialized tour commentary to customers; plan and evaluate on-site entertainment and guidance; build, maintain and develop relationships with tour programme stakeholders;…
Human Resources Management.
uman resources management is required to make the most efﬁcient use of the project human resources. This includes all of the people involved in the project—the stakeholders, sponsors, customers, other departments, the project team, subcontractors, and all others. Organizational planning involves the organizing of the human resources. These are the roles, responsibilities, and relationships of the people that are on the project team. As in all things in project management, human resources management takes place throughout the project.
What is marketing?
Marketing is an organizational function and a set of processes for creating,
communicating, and delivering value to customers and for managing customer
relationships in ways that benefit the organization and its stakeholders. The process
through which VALUE is exchanged.
Without a doubt, the most common reason that projects fail is because of poor scope deﬁnition. By that I mean that the expectations of the stakeholders, and especially the client or sponsor, are different than the expectations of the project team. This is a most difﬁcult problem, but it is critical to the success of the project that it is overcome. There are many reasons why a project fails, and understanding them will give us insights to how to avoid them. The relationship between the project team and the customer has to reverse itself at the time of...
Describe the software crisis and how the often dismal track record for information technology (IT) projects provides a motivation for changing how we view and manage IT projects.Explain the sociotechnical, project management and knowledge management approaches that support ITPM. Define what an IT project is and describe its attributes. Define the discipline called project management. Describe the role and impact IT projects have on an organization. Identify the different roles and interests of project stakeholders.
Marketing network. A web of connections among a company and its supporting
stakeholders—customers, employees, suppliers, distributors, and others—with whom it
has built profitable business relationships. Today, companies that have the best
marketing networks also have a major competitive edge.
Media relations: gaining editorial coverage Issues and risk management Crisis management CEO reputation management Change management Internal communications Corporate identity and image management Managing stakeholder conflicts: NGOs and managing activists Corporate social responsibility Publications of Annual Reports: corporate reporting Corporation reputation management Financial and investor relations Managing shareholder expectationsExhibition and event management Brand building Promoting professional services and business to business services Managing sponsorship Managing relationship ...
Many of you reading this book are about to embark on the journey of implementing
customer relationship management (CRM) software within your organization; some
of you are completely new to CRM, while others have been through a CRM
implementation with varied success. This book was written to provide business
leaders and stakeholders with a practical playbook that spells out an approach for a
successful CRM project and program.