This study guide is designed to provide an overview of the key elements, important historical context and current debates in the field of Quality Management. It aims to give a coherent view of the underlying principles of quality management, and how these relate to practical application in a range of organizations. The tools and techniques which support the principles are not covered in detail in this guide, More information on these can be found in the companion guide: “Six Sigma: Principles and Practices” also available at Bookboon.com....
For more than two decades, Bank of America has aspired to environmental leadership in the financial
services sector. In 2007, we announced a 10-year, $20 billion business initiative to address climate
change through our lending, investing, products and services, and our own operations. This initiative
is far more than doing good for its own sake — it has proven to be a long-term, compelling business
opportunity for our clients, our company and our shareholders.
Social sustainability tends to be viewed as the ‘softer – politically correct’ component of
sustainable development. This is a poor, yet widely-held misreading of the very tangible
benefits social sustainability can bring to a real estate, or as is the focus here, investment in
real estate. Much greater clarity of the influence of social sustainability in what is all too often
a short-term focus on quick returns on is urgently required.
Where public money goes is an issue of broad interest to the general public. Some people advocate that the government should fund the sectors that bring tangible and immediate benefits to the public, such as medical care and educational systems, while opponents suggest that those large urban developments, such as stadiums and theatres, are worth government funding.
"Customer Relationship Management: The Winning Strategy in a Challenging Economy"
As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions.
In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion.
Use the following strategy to present this module:
Introduce the concept of e-business and e-commerce to the students. Explain
the different types of e-business applications. Stress that for many
businesses, commerce through the Internet and the World Wide Web is not
only an attractive solution, but also essential to their survival in the market
One of the “Four P’s of Marketing,” product refers to the desired behavior and associated
benefits you are asking the audience to do, and tangible objects or services that support or
facilitate behavior change. Examples of the former include receiving a winter flu vaccine, with
the benefit that you are more likely to be able to spend holidays with your family and not in
the hospital; or exercising a certain amount, with the benefit that you feel more energetic
and in control of your life.
Identify and quantity all benefits associated with the final product of the project.
Attempt to put a financial value on each benefit, so that the benefits are tangible.
During project scoping Critical Requirements Analysis will have identified and
qualified the major requirements. The technique requires that "Performance
Criteria" and "Performance Levels" be identified for each Critical Performance Area
(CPA). The major requirements will be identified and associated with the
Operational assets are assets that are used actively in the operations of the business, and that are expected to benefit the operations into the future.
There are two major categories of operational assets. Tangible operational assets have physical substance.
This Report illustrates the vigorous efforts being
undertaken by many developing countries to catch up
with their more developed partners in the dissemination
and use of ICT. However, it also shows that the
gaps are still far too wide and the catching-up far too
uneven for the promise of a truly global information
society, with its attendant benefits for sustainable
social and economic development, to materialize without the sustained engagement of national Governments, the business sector and civil society, and the tangible solidarity of the international community...