The objectives of the study are: To collect and select theory related to customer satisfaction; to determine effects of different factors on customer satisfaction usingmobile telecomunication services; to determine effects of customer satisfaction on customer loyalty withmobile telecomunication services provided by three mobile network operators: Vinaphone, Mobifone and Viettel.
This book distils years of work on the mobile telecommunications industry.
I became interested in this industry for professional reasons during the
mid-1990s, a period when the industry was making the jump from a
premium service industry for mostly professional users to a truly mass
market. In my capacity as an applied industrial organisation economist, I
had the unique opportunity of evaluating the business plans and strategies
of a large number of mobile telecommunications firms inside and outside
Telecommunications is now the fastest changing part of the IT industry,
encompassing vast disciplines from distributed systems to real-time
applications. I have had the pleasure of being involved in what I believe
is the most exciting time in its history. It wasn’t always this way, as telecommunications
started out as a novelty: ‘‘An amazing invention, but who
would want to use one?’’ – US President Rutherford B. Hayes after making a
telephone call from Washington D.C. to Philadelphia. Interestingly
however, in 1879, the first telephone was installed in the White House.
A. READING (pages 105-108) postal (adj) thuyộc bưu điện telecommunications (n) viễn thông Wikipedia (n) từ điển BK toàn thư Blog (n) nhật kí trên mạng Yahoo! Messager (n) người đưa tin cell phone (n) điện thoại di động landline phone(n) điện thoại cố định link (v) = connect: kết nối hook up (v) móc nối Internet Service provider: nhà cung cấp dịch vụ Internet dial (v) quay số access (n) truy cập Asymmetric.
Telecommunications is one of the fastest growing business sectors of modern
information technologies. A couple of decades ago, to have a basic understanding
of telecommunications, it was enough to know how the telephone
network operated. Today, the field of telecommunications encompasses a
vast variety of modern technologies and services. Some services, such as
the fixed telephone service in developed countries, have become mature,
and some have been exploding (e.g., cellular mobile communications and
Soon after Samuel Morse’s telegraphing device led to a deployed electrical
telecommunications system in 1843, waiting lines began to form by those
wanting to use the system. At this writing queueing is still a significant factor
designing and operating communications services, whether they are provided
over the Internet or by other means, such as circuit switched networks.
The telephone system remains as the backbone of low-cost telecommunications services in North
America. An understanding of the telephone system is necessary when considering its use for data
Telephone: invented in 1874 by Alexander Graham Bell and patented in 1876
Single wire: In the beginning, the market was for telephones only. It is the customer who used to
wire them between telephones using single wires and the earth as the ground or the
other conductor to complete the circuit.
This book guides readers through the basics of rapidly emerging networks to more advanced concepts and future expectations of Telecommunications Networks. It identifies and examines the most pressing research issues in Telecommunications and it contains chapters written by leading researchers, academics and industry professionals. Telecommunications Networks - Current Status and Future Trends covers surveys of recent publications that investigate key areas of interest such as: IMS, eTOM, 3G/4G, optimization problems, modeling, simulation, quality of service, etc.
Development of packet-switched data communication networking
technologies has been rapid in recent years, a phenomenon made
possible by the open standardization process and the potential
new territories for intellectual property creation. As a consequence,
new ways of creating services have been devised, bringing more
flexibility as compared to traditional telecommunications schemes.
During the last decades, the usage of telecommunications systems has increased rapidly.
Because of a permanent necessity for new telecommunications services and additional
transmission capacities, there is also a need for the development of new telecommunications
networks and transmission technologies. From the economic point of view,
telecommunications promise big revenues, motivating large investments in this area.
Today, network planners face a dilemma. Since the future of standards and services remains
unclear, there is a healthy concern about investing in what may become “deadend” technology.
Still, networks must grow and change, both to provide current revenue and to accommodate
emerging services and markets, while competition and deregulation add to the sense
Many people call telecommunication the world’s most lucrative industry. If we add cellular
and PCS users,1 there are about 1800 million subscribers to telecommunication
services world wide (1999). Annual expenditures on telecommunications may reach
900,000 million dollars in the year 2000.2
Prior to divestiture, the Bell System was the
For the ef®cient and successful operation of a modern communication network such as a GSM PLMN, a comprehensive Network Management (NM) is mandatory. Network management encompasses all functions and activities which control, monitor, and record usage and resource performance of a telecommunication network, with the objective of offering the subscribers telecommunication services of a certain objective level of quality. Various aspects of quality are either de®ned and prescribed in standards or laid down in operator-speci®c de®nitions.
Wi-Fi can further enhance your organization's productivity and savings by increasing portability and eliminating charges for PBX maintenance and for wire-line and cellular phone service. However, concerns about the QoS of Wi-Fi and VoIP prevent many organizations from realizing the full savings and productivity improvements that Wi-Fi can deliver. This guide to deploying Wi-Fi telephony helps you overcome these concerns by showing in detail how to engineer each component of Wi-Fi for reliable, high- quality voice transmission.
Regulation of the telecommunications industry has traditionally focused
on the supply side of the industry, chiefl y the retail segment of the market.
Since liberalization of the industry has begun, regulation has gradually
shifted to the wholesale segment of the market. The regulatory agencies
have intervened to regulate access and facilitate entry and, hopefully,
investment in infrastructure. This asymmetric regulation has had mixed
This publication deals with agents and services in a telecommunications
environment and the contributions included are based on those which were
submitted to the Networking 2000 conference and especially to the IATE
(Intelligent Agents in Telecommunication Environments) mini-conference.
A major telecommunications service provider chose to roll-out 10/100Base-T and Gigabit Ethernet
services to business customers nationwide. With higher bandwidth and at a lower cost per bit than
circuit-based data delivery such as T1 and T3, the new Ethernet LAN services would draw immediate
interest from customers. Once the multi-service platform was selected for transport of 10/100Base-T
over copper cabling and Gigabit Ethernet over fiber, attention turned to designing an infrastructure
for management of a service offering that could impact operations across the country....
As the landscape of telecommunications service providers and service offerings evolves, the financial impact of
change should be considered. Changes in service provider invoices that reflect administrative and financial
impact created by service changes contributes to the overall complexity of financial management. Each time a
service provider rolls out a new service offering, repackages existing technology or improves their service in
any way, the financial management points to monitor and report upon also change.
This research aims to examine a model of relationships among service quality, customer satisfaction, and customer loyalty in the Laos telecommunication sector. That addresses the lack of research of these relationships in terms of research setting and provides information for telecommunication companies in Laos improving their performance and competitive abilities.