Nối tiếp nội dung của phần 1 cuốn giáo trình "Tiếng Anh chăm sóc khách hàng - Customers' services (dùng trong các trường trung học chuyên nghiệp)", phần 2 cung cấp cho người đọc các bài học: Distribution, 50 efective ways to win new customers, tips for successful business. Mời các bạn cùng tham khảo nội dung chi tiết.
Take time to smell the roses.
Take a nap on Sunday afternoon.
Drink 8 glasses of water a day.
Never deprive someone of hope. It might be
all they have.
Be thankful for every meal.
Don't be afraid to say I'm sorry.
Don't take your health for granted.
Improve your performance by improving your
Listen to your children.
Leave everything a little better than you
Keep it simple.
Keep good company.
Keep your promise.
Preparing Students for the Computer-Based Test has been created for ESL/EFL instructors
and educational advisors so they can help students prepare for the computer-based TOEFL® test. It has been
prepared by Educational Testing Service (ETS), which develops and scores the TOEFL test. TOEFL Tips
can help students do their best on the test. However, it is not meant to replace the TOEFL Information
Bulletin for Computer-Based Testing, which contains information students need to make appointments
for and become familiar with the test.
Feeling some nervousness before giving a speech is natural and even
beneficial. But too much nervousness can be detrimental. Here are some
proven tips on how to control your butterflies and give better presentations
Learning another language is not easy, but most people can learn a second language IF they are
willing to put in the necessary time. Here are some practical suggestions for studying effectively,
overcoming anxiety, and learning the grammar and skills necessary for success in foreign language
Học một ngôn ngữ không phải là ngôn ngữ mẹ đẻ là không dễ, nhưng bạn có thể học nếu bạn
sẵn sàng dành thời gian học nó.
The 15-Second Principle will effortlessly and quickly get you wherever you want to go now!" —Mark Victor Hansen, cocreator, #1 New York Times best-selling series Chicken Soup for the Soul ® " The 15-Second Principle offers tools and support to help you unleash your courage and reach the out
Working with watercolour may at first seem strange and difficult, especially if you are use to opaque mediums such as oil or acrylic. The first and most obvious difference is the fact that watercolour is transparent. This means you must decide from the very beginning where the areas of white will be in your painting. The process for successful watercolour painting, is to avoid the areas to be left white and apply the lightest washes first, gradually working your way towards darker washes.
Pyle earned a bachelor’s degree in English in 1977 and a master’s degree in Linguistics in 1979. He has been involved in the field of English as a Second Language since he began work on his master’s degree in 1977. The original TOEFL test preparation book that he co-authored was created while Mike was teaching at the University of Florida’s English Language Institute and Santa Fe Community College in Gainesville, Florida in 1982. He also wrote Cliffs Advanced Practice for the TOEFL in 1992. Although Mike no longer actively teaches for any institution, he periodically...
For more material and information, please visit Tai Lieu Du Hoc at www.tailieuduhoc.org TOEFL Secrets Your Key to TOEFL Success For more material and information, please visit Tai Lieu Du Hoc at www.tailieuduhoc.org From the desk of Tom...
This book describes the four modules of the IELTS test, and contain lots of practice tests for each one, it has been designed for upperintermediate and advanced levels. IELTS to Success; Preparation, Tips and Practice with Revised Speaking Test Supplement (2001) provides full explanations of the format of each test, skills and strategies for approaching the questions and practice tests for the Listening, Reading and Writing modules. These tests are suitable for the IELTS Academic module.
Purpose of the TSE test
The primary purpose of the Test of Spoken
) is to measure the ability of
nonnative speakers of English to communicate
orally in a North American English context. The
TSE test is delivered in a semidirect format,
which maintains reliability and validity while
controlling for the subjective variables associated
with direct interviewing. Because it is a test of
general oral language ability, the TSE test is
appropriate for examinees regardless of native
language, type of educational training, or field of
Since you bought this book, you probably want or need to learn more about the process of writing and how to become a better writer. This book will help you acquire the coveted power of the pen in 20 easy steps. It covers the basics of writing: punctuation, usage, diction, and organization. You’ll ﬁnd no ﬂuff in this book; it’s for busy people who want to learn as much as they can as efﬁciently as possible. Each lesson contains enough illustrations for you to get the idea, opportunities to practice the skills, and suggestions for using them in your daily life.
This book provides a complete intermediate-level discussion of microcontroller programming using
the C programming language. It covers both the adaptations to C necessary for targeting an
embedded environment, and the common components of a successful development project.
Although only one name appears on the cover, this book was very much a team efort, Erica Moor kept the project on track and ably orchestrated text, graphics, dealine and schedules to tighten the initial muddled prose into something worthy of publication. Both deserve a great deal of credit
Now in its fifth edition, this useful guide shows readers how to portray professionalism and confidence and take control of the interview process. Breaking the process down into accessible steps, Rebecca Corfield identifies the way to prepare for an interview, providing example questions and advice on how to answer them. There are also tips on what employers are looking for, how to make a presentation during an interview, and how to create a good and lasting impression.
CCSP Cisco Secure VPN Exam Certification Guide is a comprehensive study tool that enables you to master the concepts and technologies required for success on the CSVPN exam. Each chapter of the CCSP Cisco Secure VPN Exam Certification Guide tests your knowledge of the exam subjects through sections that detail exam topics to master and areas that highlight essential subjects for quick reference and review.
"Offers hundreds of hints, tips, and tricks of the trade that can be useful to any DBA wanting to achieve maximum performance of Oracle applications. No Oracle library would be complete without this book." --Ken (Dr. DBA) Jacobs, Vice President of Product Strategy for Server Technologies, Oracle Corporation
"Rich is the first and last stop for Oracle Database technology and performance tuning. His knowledge is a vital tool that you need to successfully negotiate the waters of Oracle database development." --Mike Frey, Principal Architect, Navteq