Paul Graham (Hackers and Painters) has mentioned that an important read for preparing to start your own business is How To Win Friends and Influence People. I'm happy to report that this gem from 1936 is timeless and truly life-changing. I believe Paul's reasons for the recommendation include: the importance of charisma, general rounding out one's personality, and finding ways to get responsiveness from people by making them feel good.
Ebook Business writing basics includes chapters: Business writing — There have been some changes made, 13 Ways to mind your reader’s business and put your own on the back burner, 38 Practical writing tips you never learned in school, 26 Ways to add personality to your writing and win friends, 42 Ways to master letters and make yourself look professional on paper, 20 Tips for writing short reports and memos that get read and acted upon, 37 Ways to take the stress and drudgery out of report writing and make your re-ports readable, 38 Things you never learned in kindergarten — Faxes and ...
Nối tiếp nội dung của phần 1 cuốn giáo trình "Tiếng Anh chăm sóc khách hàng - Customers' services (dùng trong các trường trung học chuyên nghiệp)", phần 2 cung cấp cho người đọc các bài học: Distribution, 50 efective ways to win new customers, tips for successful business. Mời các bạn cùng tham khảo nội dung chi tiết.
"Customer Relationship Management: The Winning Strategy in a Challenging Economy"
As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions.
In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion.
I have been coaching top executives for a decade. In this book I am going to share my secrets of
masterful coaching with leaders at all levels.When I wrote Masterful Coaching in 1995, I said
that I wanted to map the territory of coaching. I declared that coaching was about expanding people’s
capacity to realize an impossible future and win in the great game of business. I articulated
the notion that the fastest, most powerful way to develop extraordinary leaders is to coach them
to produce extraordinary and tangible results.
I’ve always believed that college basketball is about the players, so to me, 100 years
of Carolina Basketball should celebrate the young men who have worked so hard
to represent the University of North Carolina. Without them, we wouldn’t need
coaches like me. When I look back at the history of Carolina Basketball, I think
first about the players.
The way I think about them might surprise you. Our players have given me so
many memorable experiences. It’s those interactions on and off the court—even
more than the wins or the championships—which I have treasured....
A recent report has found that public attitudes to asylum in the UK have reached new levels
Some politicians have responded to perceived public concern over asylum and
immigration by emphasising restrictive policies.
The media has a key role to play in the formation of public attitudes and observers have
argued that the UK press has encouraged negative attitudes towards asylum seekers.
have been a number of studies, which have noted the way in which particularly the
newspaper media construct asylum seekers as threats or problems.
Good photographs sell items on eBay and help you maximize the sale
prices of the items you sell on eBay. Poor photographs are a handicap
to eBay sales. Average photographs will generate an average amount of
interest for an item and consequently will not bring the maximum
number of bidders or the maximum potential winning bid amount.
Good photographs go a long way toward attracting a larger number of
bidders and thus a higher winning bid amount. Great photographs
often bring a winning bid amount that exceeds the expectations of the
When big data is distilled and analyzed in combination with traditional enterprise data,
enterprises can develop a more thorough and insightful understanding of their business, which
can lead to enhanced productivity, a stronger competitive position and greater innovation – all
of which can have a significant impact on the bottom line.
For example, in the delivery of healthcare services, management of chronic or long-term
conditions is expensive.
I can still remember the day I realized marketing had changed forever. It was summer of 2004. I was reading an article about Kryptonite, a manufacturer of bicycle locks. Kryptonite had found itself in uncharted territory after a series of forum posts and an online video revealed how the brand’s tubular bike locks could be opened with a simple BIC pen. At first, the company denied the claim’s validity. But as word (and ire) spread like wildfire across the Internet’s budding social sphere, Kryptonite soon realized it had to change its way of thinking. In a bold move, its leaders...
Doing business with our hearts means three things: approaching others
with generosity, relating to them with empathy, and moving forward in our
business and our lives with trust. Before we get into answering the specifi c
questions about running a creative service business, let’s take a brief look at
why these three concepts are so important, and how they can fundamentally
change the way you do business.
An innovative book on game-winning strategy for players at the intermediate level--from a master chess coach. Every truth about chess must be coached in context, and the book's interactive teacher-student dialogue does just that. Weeramantry teaches how to think during a chess game. 300 diagrams.
Isn’t it strange that the animal we used to be developed into the creature
that we now are? How – and why – did human intelligence and culture
evolve? How did we evolve minds, philosophies and technologies? And now that
we have them, where are they taking us?
The orthodox answer to these questions looks inside our brains to see
what they are made of and how the various components operate.
I have followed the Kohler Company's struggle
with the United Automobile Workers Union for
years, as stage after stage of the dispute has demonstrated
the things that have gone wrong in the labor
policy of the United States. But its full value as a
textbook illustration of the defects of our labor policy
was not complete until August 26, 1960, when the
National Labor Relations Board handed down its
decision on the charges brought by the UAW against
9 chiêu thức để làm cho nhân viên gắn bó với doanh nghiệp
JoAnna Brandi, chủ tịch Boca Raton, một công ty có trụ sở ở Florida, dạy các doanh nghiệp cách áp dụng thành công những phương pháp chăm sóc khách hàng và xây dựng lòng trung thành khách hàng.
Litigation is not always the only or best way to
resolve conflicts.Mediation offers an alternative
approach and it is one that can be quite efficient
and successful. Mediation can be faster, less
expensive, and can lead to creative solutions not
always possible in a court of law. Additionally,
mediation focuses on mutually acceptable solutions,
rather than on winning or losing.
Carry your opponent's proposition beyond its natural limits; exaggerate it. The more general your opponent's statement becomes, the more objections you can find against it. The more restricted and narrow your own propositions remain,...
Being able to influence and persuade others to get them to do what you want them to do is a key skill not
only in business but in life as a whole!
We only achieve real results through others and that takes effective communication skills.
In this textbook you’ll will learn the key skills and the techniques so you can win people around to your
ideas, influence others on certain decisions and persuade them to take certain a certain course of action all
by the way that you communicate with them!...
Do you hate arguments and avoid them at all costs? Or do you
just find that you keep losing them? Perhaps even when you
win, somehow you feel it has all been counter-productive?
If so, this is the book for you. It will teach you how to argue
well. You’ll discover how you can get your points across in a
clear and effective way. It will also help you to develop tech-niques so that you can respond to the arguments of others