Application of Electre III and dea methods in the BPR of a bank branch network

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Application of Electre III and dea methods in the BPR of a bank branch network

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This paper presents the application of Electre multi-criteria methodology and Data Envelopment Analysis, as a part of a small commercial bank’s ongoing effort to reengineer its branch network. We focus on two particular problems: first, categorization of the branches so as to apply adequate equivalent organizational schemas and second the assessment of relative efficiency of human resources.

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Nội dung Text: Application of Electre III and dea methods in the BPR of a bank branch network

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