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Examining service quality and customer satisfaction in the retail banking sector in Vietnam

Chia sẻ: Trương Tiên | Ngày: | Loại File: PDF | Số trang:17

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The present study focused on examining the interrelationship between service quality dimensions (tangibility, reliability, responsiveness, assurance, and empathy) and investigated the correlation between perceived service quality and customer satisfaction in the retail banking sector in Vietnam.

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