Lecture A systems approach to small group interaction (8/e): Chapter 7 - Stewart L. Tubbs
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Chapter 7 - Conflict management. This chapter focuses on the important topic of conflict management. Conflict is a natural part of the discussion process. However, conflict can sometimes become so intense that a group’s functioning is damaged. In this chapter we examine sources of conflict, the desirability and undesirability of conflict, types of conflict, and some methods for conflict management.
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