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Lecture Management - Chapter 19: Managerial and quality control

Chia sẻ: Ko Co Gi | Ngày: | Loại File: PPT | Số trang:27

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Chapter 19 provides an overview of fi nancial and quality control, including Six Sigma, ISO certifi cation, and a new application of the balanced scorecard, which views employee learning and growth as the foundation of high performance. The discussion of hierarchical versus decentralized control has been updated and expanded.

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