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Lecture Organisational behaviour on the Pacific rim: Chapter 17 - Steve McShane, Tony Travaglione

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Chapter 17 - Organisational change and development. Chapter learning objectives: identify four forces for change in the business environment, describe the elements of lewin’s force field analysis model, outline six reasons why people resist organisational change, discuss six strategies to minimise resistance to change, outline the role of change agents, define organisation development, discuss three things consultants need to determine in a client relationship.

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