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Lecture Systems analysis and design methods (7/e): Chapter 20 – Whitten, Bentley

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Lecture Systems analysis and design methods (7/e): Chapter 20 – Whitten, Bentley

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In this chapter, you will learn more about systems operation and support. In particular, it is useful to understand the different types of systems support provided for a production system. You will know that you understand the process of systems support when you can: Define systems operations and support; describe the relative roles of a repository, program library, and database in systems operations and support; differentiate between maintenance, recovery, technical support, and enhancement as system support activities;...

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