SIX SIGMA PROJECTS AND PERSONAL EXPERIENCES

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SIX SIGMA PROJECTS AND PERSONAL EXPERIENCES

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After the World War II, in response to “customer satisfaction”, many of the quality improvement tools that we still use extensively today such as control charts, process capability, and value analysis were developed and widely used in a wide range of organizations from industry to health sector. Then, more recently, quality circles and total quality management have shown the power of team-based process improvement.

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