Business service management

CRM is a relative new technology in which allows organisations to capture data, and improve customer service capabilities. IT strategy planning is the process of planning, and implementing changes, to ensure organisations have best practise in regards to decision making and infrastructure. At the current moment there is little information domestically available in Australia about CRM systems. This thesis provides some insight, in-regards to CRM and IT strategy planning practice, in Australia.

160p runthenight07 01-03-2023 6 3   Download

The objectives of this research are to understand how routinised operation processes and HRM practices impact on L&SC competencies of LSPs in China. To achieve the above objectives, this study formulated four research questions: 1) Do BP&SOPs positively relate to L&SC competencies of LSPs in China? 2) Do HRM practices positively relate to L&SC competencies of LSPs in China? 3) Does Guanxi enhance the relationship between BP&SOPs and L&SC competencies? 4) Does ICT support bolster the relationship between BP&SOPs and L&SC competencies?

178p runthenight04 02-02-2023 11 2   Download

The aim of the research is to explore the effects of Thai culture on the efficacy of Western modelled performance management (PM) in a cross-cultural setting. Thailand is becoming increasingly important to Australian businesses, particularly in view of the ASEAN Economic Community Plan, which is now in its final stages implementation (ASEAN 2015). The primary data for this study was sourced from 43 semistructured and in-depth interviews with 30 participants.

264p runthenight04 02-02-2023 8 2   Download

This thesis examines the influence of Selection Performance, Monitoring and Business Assistance Intensity, Resource Allocation, and Professional Management Services on business incubation performance. This study extends current research by investigating an additional construct which examines targeted areas of professional management services including marketing and promotion, strategic management, financial management, and staff and personnel management.

286p runthenight04 02-02-2023 8 2   Download

This study focuses on exploring the effects of networks on the process of commercialisation in the biotechnology industry. The biotechnology industry itself has a specific position in the industrial markets because of its capability of successfully employing network knowledge to innovate products and services. However, the industry struggles to implement the resource networks to take innovations to market.

248p runthenight04 02-02-2023 10 3   Download

Bus services are activities that are both public-utility and independent accounting of enterprises. Therefore, the efficiency of bus service business affectsnot onlyenterprise itself, but also the local socio-economy and passengers. Therefore, improving the efficiency of bus services is the same as increasingefficiency and benefits for enterprises, local socio-economy and bus users in Thua Thien Hue.

22p mmlemmlem_124 22-12-2020 25 1   Download

Raw materials management can be defined as the function of business that is responsible for the coordination of planning, sourcing, purchasing, moving, storing and controlling raw materials in an optimum manner so as to provide services to customers at a minimum cost. Raw materials management enables companies to coordinate raw materials-related activities and control total raw materials costs through integrated systems. The raw materials management has the duties as follows: Purchasing; Selecting supplier; Valuation process; Reception process; Technical evaluation; Trade evaluation.

31p cothumenhmong6 17-07-2020 32 4   Download

In order to reach the reseach goal, this study needs to achieve three objectives as follows: (1) Systematizing literature related to the topic of customer complaints; (2) Identify and measure the influence of atecedents of compaint intention of customers who using telecom service in Mekong Delta region; (3) Proposing management implications to motivate consumers to complain directly to telecom service providers in the Mekong Delta region.

24p kequaidan6 15-07-2020 34 1   Download

The purpose of this study was to create a media sale clear and easily accessible by the consumer as well as easy to be managed by the smal business (CV. Tanaka Service).

7p lucastanguyen 01-06-2020 31 3   Download

The purpose of this paper is to develop an approach to analyze and improve business processes of a service supply chain (SSC), through a real case study.

12p lucastanguyen 01-06-2020 41 5   Download

This paper aims to investigate factors affecting the application of management accounting in Vietnamese enterprises. Quantitative research was conducted and data was collected by sending questionnaires to 120 companies in the manufacturing, trading and service sectors in Vietnam.

20p tohitohi 22-05-2020 103 2   Download

The theoretical and practical basis of the state management of commercial business payment services in domestic payment of commercial banks.

31p quenchua 28-09-2019 38 6   Download

In this chapter you will learn: Understand what "product" really means, know the key differences between goods and services, know the differences among the various consumer and business product classes, understand how the product classes can help a marketing manager plan marketing strategies,...

8p allbymyself_06 26-01-2016 70 4   Download

Corporate Networks Although large multi-national companies can afford to employ specialist ‘telecommunications managers’, smaller companies individuals and are less privileged. For these latter groups, telecommunications are often just another subsidiary responsibility either a computer services for manager or even the general business manager. Nonetheless all telecommunications managers can affectthewayinwhichtheircompaniesoperate.Inthischapterweshalldiscusshow.

16p huggoo 20-08-2010 79 5   Download

Media relations: gaining editorial coverage Issues and risk management Crisis management CEO reputation management Change management Internal communications Corporate identity and image management Managing stakeholder conflicts: NGOs and managing activists Corporate social responsibility Publications of Annual Reports: corporate reporting Corporation reputation management Financial and investor relations Managing shareholder expectationsExhibition and event management Brand building Promoting professional services and business to business services Managing sponsorship Managing relationship ...

6p dangcap_pro 29-12-2009 168 41   Download

Service firms like other organizations are realizing the significance of customer-centered philosophies and are turning to quality management approaches to help managing their businesses. This paper has started with the concept of service quality and has demonstrated the model of service quality gaps. SERVQUAL as an effective approach has been studied and its role in the analysis of the difference between customer expectations and perceptions has been highlighted with support of an example.

10p emvitbeo 17-12-2009 284 80   Download