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Increased staff satisfaction

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  • Leadership 2.0 is a set of alternative management values and practices driven by a set of coherent assumptions about the nature of human communication. In this paper, the authors argue that Leadership 2.0 is critical to make Web2.0 work. This paper is informed by Dervin‟s Sense-Making Methodology (SMM) as an approach to design knowledge sharing platform incorporating Web2.0 features which allow user-generated content and have a stronger emphasis on collaboration and interaction amongst users.

    pdf20p quenchua1 06-11-2019 15 1   Download

  • This study aims to investigate the relationship between service quality, price perception, customer satisfaction and loyalty. Survey method was applied with the sample size of 350 conducted with Nguoi Ban Vang pawnshops located in Ho Chi Minh City. The study results showed that service quality, price perception, and a new factor identified through the exploratory factor analysis, named staff competency, have significant impact on customer satisfaction at the significance 0.05 level. The research also found that customer satisfaction impacts positively significantly on customer loyalty at 0.

    pdf12p nguyenminhlong19 22-04-2020 33 1   Download

  • The aim of this study is to examine how job satisfaction influences the relationship between company performance, knowledge sharing, and organizational culture, perceived through the prism of Hofstede’s cultural dimensions, controlled by company size and staff position. A survey of 910 Polish employees (mainly knowledge workers) with different roles and experiences across different industries was conducted. The data were analyzed using structural equation modeling.

    pdf18p quenchua1 04-11-2019 31 0   Download

  • To evaluate the effectiveness of the intervention to improve the medical examination and treatment capacity of the commune health stations in the border areas of the Tay Nguyen. Subjects and methods: Intervention study with the commune health station and 240 households in Iapuch (intervention commune), the commune health station and 240 households in Iamo (control commune) from June 2015 to June 2016. Results: The average number of patient visits of the intervention group increased from 0.73 to 0.92 visits per person per year (an increase of 0.19 visits per person per year).

    pdf8p chauchaungayxua1 02-12-2019 4 0   Download

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