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Management of the ombudsman

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  • The concept of change management has been evident for centuries. However, it has dramatically increased in the twenty first century as forces driving change are evolving at an increasing speed and the effects of a worldwide recession can be felt. Throughout the years organisations have put in place various methods and methodologies to manage change which include; structural, process and technological change. However, it is interesting to note that despite the fact that change is a topical subject amongst academics and consultants, only one third of all change initiatives succeed.

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