Service blueprinting

This study aims to provide recommendations for designing IT blueprints using the Enterprise Architecture TOGAF framework for the development of information technology that can be applied in XYZ companies.

18p lucastanguyen 01-06-2020 17 1   Download

A service business is the management of organizations whose primary business requires interaction with the customer to produce the service. Facilities-based services: Where the customer must go to the service facility Field-based services: Where the production and consumption of the service takes place in the customer’s environment

31p hanhnguyen72 29-10-2009 125 32   Download

This is common question, and it does not help when answers differ. There is a lot of confusion between a CRM business strategy and a CRM implementation strategy or plan. A CRM strategy is the blueprint for how you are going to achieve the ideal customer base. To do this means revisiting the marketing strategy. What products/services are you going to sell, to whom, at what price and through what channels. In a CRM strategy, this is extended to how is the enterprise going to build customer loyalty once it has got its target customer. How is it going to......

24p jolie 02-03-2009 376 150   Download