Managing the IT Services Process
I joined the computer industry at a time when a multi-million
dollar installation had a massive two and a half megabytes of
memory and you needed forearms like Popeye to change a disk
pack. Two hundred megs of online storage provided by a drive
unit the size of a chest freezer, sitting with so many other similarly
enormous, noisy and tastefully coloured boxes all housed
in a refrigerator as big as a basketball court.
There was no such concept as ‘information technology’ then –
what we did was called ‘electronic’ or ‘automated data processing’
(EDP, ADP or just DP). And clearly, if we had not yet begun
to call ourselves...
