Marketing Your Library’s Online Resources - HOW TO BUILD AWARENESS AND INCREASE USAGE OF YOUR LIBRARY’S ONLINE ASSETS
Assemble focus groups of patrons and potential
patrons to discuss the library’s Web gateway.
Since information searching can vary widely, you’ll
want to schedule targeted focus groups based on
market segment (e.g. parents with young children,
young adults, seniors, etc.). Send invitations and
follow up by phone until you’ve confirmed at least
a dozen people. Have your discussion questions
ready (broad, open-ended questions such as
“What kinds of questions do you use the Internet
to answer?”) and be prepared to demonstrate the
gateway and its resources. Encourage honest
feedback and take notes. Keep your eyes open for
particularly insightful guests. Note that “insight” is
different from “talkative.” Draw out those whose
comments ring true or,...