Mạng và viễn thông P14

Operator Assistance and Manual Services Early telephone networkswere all manually operated.In the 1950s automatic networks began to take over, but even today they havefailed to supplant all manual ‘assistance services’. In the public network human operators provide a ‘safety net’ of assistance and advice for customers, and in some private networks human PBX operators are still employed to answer incoming calls from the public network and to connect them to the required extension.