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Instructor: Hoang Anh Duy, MBA
Email: duyha@ftu.edu.vn
PROCESS OF COMMUNICATION
Communicate for the first
meet
• Stand up when you meet someone.
• Smile
• Use eye contact
• Introduce yourself actively
• Shake hand
• Exchange name card
• Remember his/her name for the 1st time
you meet him/her.
• Listen to him/her.
• Only call their nickname if they wish to.
Space Distancing
Close space: 0 --> 50 cm
Private space: 50cm --> 1,2 m
Social space: 1,2 m --> 3,6 m
Public space: > 3,6 m
Types of communication
Communication
Verbal
communication
Non-Verbal
communicatio
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