Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
TOPIC 2 : MANAGING DIFFERENT PERSONALITY TYPES AT WORK.
Content....................................................................................................................................1
I . THE MAIN DIFFERENT PERSONALITY TYPES AT WORK..................................2
1. The person is eager to learn and work with the goal..............................................2
3. The Patient..............................................................................................................4
4. The person is honest ...............................................................................................4
5. Creator....................................................................................................................5
6. The principle people................................................................................................6
7. Bombastic people....................................................................................................7
2. The Mild..................................................................................................................3
II. HOW TO MANAGE DIFFERENT PERSONALITY TYPES AT WORK.................7
III. BILL GATE – WHO HAS DIFFERENT STRATEGY TO DEAL WITH
1. With creative people and eager to learn.................................................................11
2. With the hot – tempered, impatient..........................................................................11
3. For those gentle temperament.................................................................................11
DIFFERENT TYPES OF EMPLOYEES……………………………………………….10
IV. SOME THE WAY TO HAVE A GOOD RELATIONSHIP WITH
1. Effect of work is the most important. ......................................................................13 .................................................................................................................................
2. Set yourself in the location of other.........................................................................13
3. Patience when colleagues say bad for you..............................................................14
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COLLEAGUES………………………………………………………………………….13
4. Maintain positivity in yourself.................................................................................14
5. Have an approachable attitude...............................................................................14
6. Keep calm................................................................................................................14
7. Do not force colleagues...........................................................................................15 .................................................................................................................................
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
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References .............................................................................................................................16
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
I . THE MAIN DIFFERENT PERSONALITY TYPES AT WORK.
Nowadays, Social relationships are very important, we do not sometimes identify and
balance the relationship, especially in the relationship with our colleagues.
Every day, you work and regularly contact with your colleagues in the company. Each
person has position and different way of working. Some colleagues are always warm with
you, whole-hearted with the current job and are willing to help you when you get stuck.
Some other never help anyone voluntarily and always find a reason to justify the
unreasonable idea. That affects majorly to the atmosphere of the whole office. Therefore;
in order to be successful in the job, to become a professional office worker, now you need
learn how to behave in work. Because the attitude and ability to communicate, others can
guess your character. Such as:
1. The person is eager to learn and work with the goal
If you do not equip yourself with the appropriate knowledge to work, you will
inevitably be eliminated. Give your time and effort to learn, promote professional
knowledge to improve yourself.
Learn more, read more and apply that knowledge to work correctly, you will achieve
good results in business. It will be easy when you are not only hard-working, talented and
eager to learn, but also you are pleased by your boss and colleagues. With this professional
qualification, you will be respected and have opportunities to promote rapidly with high
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salary. Beside it helps you practice high- discipline, to avoid depending on others.
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
On the other hand, if you only care to learn but do not practice, it will become
meaningless. You are confused and do not know how to do the job that you learnt. This
leads to many difficulties: partly you are confused, depressed and do not know how to
develop the abilities of yourself, become passive in the job, have no progressive spirit.
So the person who is eager to learn, work with the goal and ambition will be the
dynamic to help you do your work best. This shows that you can work at a higher position
with greater responsibility than your current location. For example, if you want to become
a director or simply a management group, you need to know what the responsibilities of a
leader is to do and think like a leader: Need to start work a little earlier? Have to work a
little more? Is home a bit later? You have to improve your knowledge and skill? You write
down.
When you set clear goals for yourself, and you know exactly what you want, then you
will run out of patience with these things which is not useful for yourself. You will watch
television less, listen to the radio less and read faster. You will select friends and social
activities more and only spend time with people you love, people you can learn and be
useful for you.
If you do not have a goal, never do you be able to progress in the work, which leads to
work sloppily and less actively.
2. The Mild
Is it an advantage or a disadvantage if you are mild person in your work?
Mild are society and acceptable. Most of them work in companies.
If you are a mild, perhaps you aren’t as effective as others. However, you can have
lots of good characters; you are a good listener and care about other’s matters. So you will
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work with many good colleagues.
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
In work: You are a person who have lots of good contacts, can reconcile, always create
favorable conditions for others to work actively and compete not too violent... You can
keep calm to solve their problems in all cases.
Some careers which are suitable with you are:
Communications manager, Staff manager, Job interviewer, administrative manager,
Development , Training consultant and developing expert, …
Weak points of the mild are lack of initiation, non-developing outlook (because you
are afraid of losing harmony when you express your ideas clearly. It makes you lose
chances in your work.), more soft heart, unsteady standpoint.
3. The patient
The impatient are opposite to the mild, aren’t they? How must you do in order to
harmonize them? It is more difficult when you are in a group.
The impatient never finish their work well, are irresponsible for the work, quit job
easily, are dishonest about their jobs... Therefor, lots of colleagues don’t want to co-operate
with you; your ideas usually are underestimated because they think you are untalented. So
it is difficult for the impatient to be promoted as leaders.
Each work has individual plans and different finished time. People who figure out this
always work follow it. Others are hot-tempered “Why haven’t i seen anything?”, so the
work go bad.So if you are patient your work will overflow with energy inspite of being
loved. You will be patient until you will have been succeeding and you are prepared for
anything.
4. The person is honest
Openness, fairness, honesty is the basis of behavior and doing the job. With skill and
high-honesty, you will be very confident to work and have a reputation and trust of the
customers. Doing business effectively contributes to make society clean, civilized and
grow more and more. Then the worth of your self will improve, colleagues trust and
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cooperate funnily, comfortably with each other.
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
Dishonesty will cause the bad results in doing business, business will lose partners,
dishonest product quality will affect consumers badly. Ethics violation and unlawfulness
was the cause of social evils. More seriously if the dishonest data report will cause huge
damage to the economy of the country.
5. Creator
Nowadays, some big firms are in need of creative-human resources. This not only
takes unexpected effect in business but also has advantage in international business. The
number of people who own this kind of character is limited and they work very good under
high pressure.
What are the advantages of creativity in work?
Be in love with the job
• Approach the business dynamically and enthusiastically
• Encourage to grow themselves by improving skills
• The more creativity they improve, the more opportunities for advancement they get
• Improve the faculty of thought, confidence, energy and ability to accept the risk
To sketch out the plan you work, to make it be closer your ideal job, you can create
change such as improve your job, alter the mode of work based on your skills and
knowledge. That is the method Rebecca and Stephen used to create in Office Program
Management. Creative people always release solution which help the both sides get
advantage. For instance, you can use experiment of using internal accounting network to
train new employees or update the changes for colleagues. So, you will receive joy when
teaching others, improve the superiority complex, link more with other departments and
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company will have effective and skilled-human resources.
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
If creative people who always use creativity for competition in work work as manager
and have any small change, they will effect subordinate
If you are new employee, you’ll always be outstanding and satisfy with your ability
but just for a while, your ability will be exhausted and you’ll be unnecessary and
sometimes you have ideas that cannot be done.
6. The principle people
Advantage:
This is the people who have done their work, and they always want to put out the tasks
and deadlines to complete clearly. You can find fair considers from them. Everything
becomes neat and tidy, you will save time and effort to search emails, documents, papers,
etc. If you are one of those who are late, whether true or not, you will be seen as the last
person back to work after lunch and as the last person in an important meeting. If you let
this happen, you will be able to be listed as the unprofessional staff of the boss.
Disadvantage:
• However, they are considered that data is more important than relationships, and can
lead to conflict because they want everything to be just perfect.
• They work principle, so it is difficult to change their action, work flexible, and
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cooperate with others.
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
7. Bombastic people
Strong point: interesting, always stand out with their information, always update
information very fast.
Weak point: Speak more than listen. When business is bad, they usually blame for
everyone.
Such as: friendly, optimistic, strong, or too confident, jerry, v. Box, or is self-signed.
II. HOW TO MANAGE DIFFERENT PERSONALITY TYPES AT WORK
The persons who eager to learn and working with purpose
Creating dynamic, competing work environments will help you practice, raise the
skills, experiment, where and learn moreover, and you also have more chance to promote.
Persons who eager to learn should be sorting into customer care department, customer
contact department that needs a high amount of knowleged as well as dynamic. It is very
suitable to do it, beacause they will learn a lot of from that
We can supply classes such as foreign languages , computer skills, further research
lines of interest. They will respond and participate positively and we will improve the
quality of employees in the company.
We should encorage people make targets, plans. They will have a good sense of
direction. It can help them do easily them plans, so they can enhance quality of work
A moderate
A moderate is an individual who is quiet weak and lack of progressive spirit. So, they
not only actively repel negative spirits caused by others but also can bring their own
negative mental transformed into positive energy. May be, their opinion will help to find
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a new project and it will help your company.
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
For this, firt of all, you should remember that do not let others control your spirit. You
want resolve the matter peacefully, listening and catch the details, but you have to your
opinions. So, for moderates, we have to let them give their opinions by contribute comments and opinions. So they have the opportunity to give his own opinion.
If you don’t active and refuse when necessary, it will make you feel annoying and
embrassing.
In a word, toward people have gentle disposition, we should make comfortble
environment or organize to distribute idea, specially anybody must take part in so they
can give your opinion to help development company.
The Patience
For the patience we should have measures in each job to help them increase the
patience, this needs a lot of time to train.
We should not arrange for them a job requires persistence and waiting because they
will be very easy to break cause their anger and haste. The impatient person should not be
elected to higher management positions.
On the contrary we should arrange them in a highly dynamic work, requiring rapid
implementation thus obtain higher efficiency.
The best click is create self-discipline and work with processes highly close-knit, so
will minimize the work hasty, impatient.
The Honesty
The honesty will be appreciated in the company. Therefore, we always encourage
people to work honestly to give confidence to the people as well as the trust of customers
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with the company.
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
We should find honest people for positions related to books such as accounting,
finance, ... So we'll get the correct data to make the correct decision for the company.
We refused to accept dishonest attitude at work, because that would undermine the
confidence of the customer to the company.
Furthermore, it can cause loss to the company. Therefore, we need punish for teaspoon
magnitude and dishonest behavior in the job.
The people work systematically
The people work systematically will always bring efficiency in work. But those often
do have a clear plan and vision they are.Therefore, we have to arrange them in
management positions, will maximizing the efficiency of all members of the group and
help monitor the special team members will mount peoplemembers of the group operating
under a unified system.
In addition, with their scientifically arrangements will have to point out common
strategic tactics to accomplish quickly to save time and achieve high efficiency.
The Creativeness
Those are persons who bring new life to the company, help company can develop a
breakthrough because if your company haven’t creation, it will not compete to other
company.
For positions such as: product design, form new ideas about competition, production,
….creative people play a key role. You should make them feel comfortable to create new
product.
We should spend the remuneration, reward to encourage them, they feel their creation
are appreciate. It will help to contribute to help the company develop quickly.
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The amplify
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
Amplify will exaggerate things too much distrust of others. They do not listen to other
people so it can be difficult to understand and sympathize.
For those people we should frankly comments and the impact to help them listen the
respect of the truth and empathy with people.
When you ignore difficult people, they don't change. But when your support positive
change and refuse to indulge their behaviors; you encourage them to learn new coping
skills -at least in your presence.
And the last, when you can deal successfully with difficult people, your coping
mechanisms will improve and then you can create win-win situations.
III. BILL GATE – WHO HAS DIFFERENT STRATEGY TO DEAL WITH
DIFFERENT TYPES OF EMPLOYEES.
Certainly when it comes to Bill Gate everyone knows this is a successful entrepreneur
in the field of software technology, a famous billionaire in the world. As a CEO, he has a
staff of smart creative and always eager to work. He is regarded as a very strict and
requires very high in his staff but he was very loved and respected staff, did not happen
unfortunately conflicts between employees and employers. Because he has a successful
strategy in the management of their staff, especially the management of employees with
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different personalities. Microsolf is a large corporation and he is very important to talented
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
employees. However, in a company each other has a different personality,so how Bill
Gates did to manage them.
1. With creative people and eager to learn.
For these people he always won praise and create opportunities for them to develop
creativity in their work. because these people are very creative but if not encouraged they
will be depressed and feel thaayys not be important.
2. With the hot-tempered, impatient.
People easily get angry, they are often impatient and very persistent. It difficult to
accept the opposite view. Always to be true, but this is a bad computer but with this bill
gate always a way to control their tempers. he always tried to argue when they get angry,
calm their anger with the trustee a power to them. it makes them feel their opinions and
3. For those gentle temperament.
their views do not easily dismissed, they feel important and position in the company.
Work with these people rather pleasant, peaceful but precisely because they often
avoid conflict with others, they are less involved in the highly debated issues so rarely
express all views of itself. Recognizing this, Bill Gates is usually held closed meetings
created to debate issues requiring all people to make comments on many different aspects
and arouse the atmosphere so that they can to defend their views. Of course, a well-known
CEO who always knows how to create conflict and conflict regulation not to let it affect the
company's overall objectives.
In addition to all the employees in his company also offers many progressive policies
• Unity is strength :
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required people deceived rare to individuals to work together for common goals such as:
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
To add people to the company, Microsoft has a policy that all employees possess a part
of his project. Obviously, all these people have to work together, but each still own a part
of the results of their work.
What key symbolizes the spirit of the company is the maximum concentration of each
project. The focus this gives each employee something to live and die. The employee can
live, eat, sleep and breathe their project and they will do so. This is not to say too.
Everyone at Microsoft at all times to do a little something other than sleeping and working.
They often work voluntary overtime but it was not because they are required to do. How to
focus also allows employees to achieve better performance. and environmental
performance to help re-create the spirit of the company because people are happier and
happier.
Companies often organize meetings and activities with the sole purpose of
entertainment, and there took place many games as the sword fight between subordinates
and superiors management such. Everyone laughed together, everyone has something to
say about the days to come, participate in events referred to as a key part to build up the
spirit of the company within the organization . Most of the game will end with a party with
fresh food, delicious.
This makes everyone an extra chance to talk to each other and build team spirit. Run
around and shoot the ball or water spray gun in the room or do something very interesting
is normal in the company. Everyone is working well happy. The problem is that they
decided to make their own way so everything they do in general not be found do anywhere
else nua.Luong not be the most attractive thing at Microsoft. Bill Gates once said: "I'm not
paid to employees, but everyone was grateful because I felt I was changing the world." In
fact, Microsoft wage paid to other firms to 15 percent less. But no matter, what is important
is the income from stock-option worth up to 25 billion.
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• NEW TODAY IS IMPORTANT
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
Bill Gate appealed to the employees by the company to create a friendly work
environment, vibrant, encourage and create favorable conditions for progress in all aspects
and especially the success of each. Most people are doing at Microsoft have been the most
intelligent students who learn best in schools or universities. To fall into the vibrant
environment at Microsoft, surrounded by all those who are better, smarter, everyone felt
satisfied because I could learn more and the competitive environment as quality help they
strive. They learn to think things, rotate still considered a problem. Every day they try to
improve their limited ability of individuals: make the current job better, more diligent,
more innovation, more creativity. Everyone helps each other make positive individual,
collective corporate job in making rapid progress.
In order to achieve the overall objectives of each organization administrators should
have the right strategy to executive leaders and their organizations, and Bill Gates is a good
example of the different personalities administration at work.
IV. SOME THE WAY TO HAVE A GOOD RELATIONSHIP WITH
COLLEAGUES.
Although everybody in company become hardly intimate, you need to cooperate with
colleagues to reach high effect at work.
If now, the relationship between you and colleagues is not good, you can improve by 7
ways:
1. Effect of work is the most important.
To have high effect at work, you and your colleagues need to have a direct meeting to
discuss, give common target. That will make everybody work better and don’t happen
2. Set yourself in the location of other.
conflict at work.
You can improve your relationships with other employees by looking at the problem
from their circumstances. For example, you find it frustrating colleagues answer a curt
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while your email details, in particular. But if you put yourself in their position, you would
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
know that she is so busy with a hundred thousand jobs that do not have time to rest, let
alone be able to write you a long letter. She will appreciate if you briefly and come into
focus issues when talking. Similar with colleagues say many telling details from a date the
night before. He makes you distracted but the purpose of the story can simply release the
pressure. Then, take some time to him and politely remind people to return to the project
3.
are made.
Patience when colleagues say bad for you.
There are some colleagues always expect you to crack. They say bad for you when you
fail, they hope that you will feel tired, depressed, they want to make you ashamed and fell
humiliated. Do not give them satisfaction, so let you keep a cool head eve you are under a
4.
lot of pressure.
Maintain positivity in yourself.
Start creating a positive work environment. Keep smiling to the
other employees in your company. A happy person surely achieves more than those who
always fret. Your fellow workers will begin to like being around you because you
somehow give them this upbeat feeling that energizes them to work during the day.
Optimism is certainly contagious, which constructs pleasant working relationship with
colleagues.
5. Have an approachable attitude.
Whenever your co-workers try to come to you, entertain them. They might want
assistance or your opinion for a certain task that they need to do, or just someone they can
open up their troubles with. If you are very busy to talk to them, tell them the reason why
you can’t talk to them at the moment and give the time when you will be available.
However stick to what you said and make yourself free on the time you told them. Being
approach able means that you are enticing people to talk to you. Working relationships
6. Keep calm.
with colleagues will be improved with through these conversations.
Remain professional by not returning the entire screaming and yelling of your
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superiors. Good interpersonal relationships will also be built because other employees will
Ky năng tiêng anh 1.4 Nhom 4 LHP1216ENPR4311 ̃ ́ ́
admire you for having a good composure in handling these kinds of situation. You can also
help them out during dire work situations, help them not to panic and keep on the right
7. Do not force colleagues.
track. Working relationship with colleagues greatly develop during these situations.
Do not be angry when your colleagues makes a mistakes, do not repeat their
mistakes. That makes them feel uncomfortable and depressed. Meanwhile, conflicts can
happen if your colleagues are intolerant and impatient.
Each person has a different personality, so the job requires you to have a skillful
behavior to create good relationships with colleagues in order to achieve high efficiency in
TÀI LI U THAM KH O
work and limit happen the conflicts.
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• Danh muc sach
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Qu n tr h c căn b n 1.3 ị ọ ả ả
• Danh muc online ̣
http://www.knowhr.com/blog/2010/09/30/how-to-identify-and-work-with-the-nine-
different-personality-types-of-your-employees/
http://www.masterclassmanagement.com/ManagementCourse-
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ManagingPersonalities.html
