Communication within the organization

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Communication within the organization

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Influence of the structure on communication; Management of communication flows; Types of communication networks

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  1. Lecture # 5. Communication within the organization Influence of the structure on communication Management of communication flows Types of communication networks 1 To which extent does the structure promote  communications within and outside the  organization? 2 Typical features of organizations Structure Culture Leadership 3 What influences the structure of the organization?  Size of the organization  Type of activity and technologies applied  Mission and objectives set
  2.  Competition 4 Influence of the structure on communications    Functional structure  Matrix structure  Virtual structure or network  Informal and formal structure 5 Formal Channels:       Downward communication • Instructions to job execution • logical explanation of work • policy and methods communication • feedback • persuasive communication 6 Formal Channels: Upward communication- Info sent •What has been done by an employee, his subordinates and his peers; •What problems this worker and the department he works at have; •What he thinks should be done;
  3. •How he evaluates his performance; •What aspects of the organizational policy and practice should be corrected   NASA 1986 ­ “Challenger” example 7 Formal Channels:       Lateral/horizontal communication purposes • Jobs coordination; • Problem solving; • Information sharing; • Conflict resolution   Consultative, persuasive, reminding style 8 Influence of culture on communications    Power distance  Individualism/collectivism  Uncertainty avoidance  Models of culture 9 Influence of the leadership on communication
  4.  Access to the channels  Availability of external channels  Efficiency of usage  Extent of the client­orientation  Influence on competitiveness 10 What do Communications add up to? To get necessary info on time To make important decision To provide feedback What else? 11 What do the communications take away?  Overload the organization  Deconcentrate the employee  Increase the possibility of errors while transmitting the info  What else? 12 What info does the organization need?  Basic financial information  Information about the labor productivity
  5.  Information about distribution of resources  Information about key knowledge and exclusive competence   13 Communications and knowledge management  Contribute to decreasing the barriers  emerging ideas  formation of models  dissemination of the best solutions 14 Conclusions  Organization structures are a compromise between productivity and  efficiency;  The basic causes of communication problems are: hierarchy, culture clash,  changeability, grapevine  communication failures are symptoms and integral parts of organizational  problems; look for core cause of the failure 15 Conclusions  “Walls” in organizations should not turn into insurmountable  barriers;  The key question:”whom of my colleagues must I give info for 
  6. him to be able to do his job?” 16        
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