Quality of services

The system of relations between the consumer and the seller has many factors that shape the dynamics of the market of goods and services based on the supply chain strategy. Supply chains satisfy customers by striving for delivering the right products to the right place at the right time, at the right quality and at the right quantity within an increasingly faster pace and lower cost. Theories of social entropy consider the system of social relations from the standpoint of the equilibrium of systems and their disproportion.

6p longtimenosee09 08-04-2024 8 0   Download

The objective of this research is to explore the quality of e-government services in Jordan from the perspective of citizens (users). More specifically, it aims to: (i) Examine and describe the experience of quality e-government services; (ii) Understand how expectations of e-service quality is formed; and (iii) Understand the impact of quality e-government services on citizens’ trust of the e-government services.

116p runthenight04 02-02-2023 7 3   Download

The aim of the research is to explore the effects of Thai culture on the efficacy of Western modelled performance management (PM) in a cross-cultural setting. Thailand is becoming increasingly important to Australian businesses, particularly in view of the ASEAN Economic Community Plan, which is now in its final stages implementation (ASEAN 2015). The primary data for this study was sourced from 43 semistructured and in-depth interviews with 30 participants.

264p runthenight04 02-02-2023 8 2   Download

Service quality can be understood as an organization’s ability to fulfill its obligatory functions or mandates in satisfying customer needs. In the Indonesian context, especially at District Education Office level, service quality is the District Education Office’s ability to fulfill its obligatory functions to satisfy school needs. Delivering services depends on many different factors.

568p runthenight04 02-02-2023 8 2   Download

This study’s analysis of the discrepancy/gap between expectations and perceptions of the quality of service, identifies deficiencies and areas of dissatisfaction that offer opportunities for university managers to improve overall student services, to build a long-term relationship with the customers, and to improve the institution’s reputation.

288p runthenight04 02-02-2023 11 3   Download

This thesis is concerned, centrally, with the responses to NPM from two perspectives: local government and organised labour (specifically national and international trade union organisations). Two themes recur in the policy debates around NPM: the effects on the quality of public services and the impacts on employment. Both are examined in this thesis as they had been under-researched and were overshadowed in the research literature by an economistic concern with costs and technical efficiency.

122p runthenight04 02-02-2023 3 2   Download

The purpose of this thesis is to examine the relationship between cultural values and the factors of service quality expectations, perceptions and behavioural intentions among Middle Eastern tourists in relation to Gold Coast accommodation. The literature is relatively silent in terms of examining these issues. Therefore, to address this gap, the present thesis examines the relationship between cultural values and each factor of expectations, perceptions and behavioural intentions of the Middle Eastern tourist in relation to the quality of Gold Coast accommodation services.

355p runthenight04 02-02-2023 7 2   Download

The main objectives of this research are two fold. First, to make better or to improve the education planning mechanism at the Directorate for Development of Junior Secondary Education (DDJSE). Second, through improved planning, to expand the scope of service to the citizens of the country so that every citizen in Indonesia will have an equal access to Junior Secondary Education (JSE) and to improve the quality of JSE in Indonesia. To achieve these research objectives, practitioner research was used as an umbrella of research methodology with action research as the main research method.

164p runthenight04 02-02-2023 15 4   Download

This study has explored the impact of the community integration of ATDs (Australian Trained Doctors) and OTDs (Overseas Trained Doctors) in rural and remote communities on their quality of life (QOL) and its resultant effect on their retention by developing a model of research linking QOL as the intervening variable between community integration (the independent variable) and retention (the dependent variable). A national survey of 279 rural and remote GPs was conducted between September and December 2010.

327p runthenight04 02-02-2023 8 3   Download

The studies on customer loyalty presented different views and definitions of customer loyalty from different fields such as tourism; online shopping; homestay service or convenient shops system at the same time, these studies also show factors affecting loyalty such as service quality; satisfaction; tourist experience; switching costs,… However, most studies have not mentioned customer loyalty in the business performance of enterprises.

29p guitaracoustic09 14-01-2022 26 3   Download

Research and improve scheduling admission control mechanism to enhance QoS based on incoming burst rate prediction at core node to improve scheduling efficiency for low QoS bursts but still ensure a level of service quality for high QoS bursts. The effectiveness of the scheduling admission control mechanism was valued through simulation and mathematical analysis.

26p gaocaolon12 18-06-2021 27 3   Download

Purpose of the research: Researching and proposing some measures to develop integrated themes teaching capacity for pre-service chemistry teachers through teaching subjects of Philosophy and Education Method in Chemistry to contribute to development pedagogical capacity and improve the quality of training pre-service chemistry teachers.

27p tunelove 10-06-2021 21 4   Download

Research purposes: Based on the theoretical research and the status of communication skills of call center agents with customers, the thesis proposes a number of measures to improve communication skills with customers for the agents in order to enhance the quality of customer support services via phone.

27p tunelove 10-06-2021 15 4   Download

The dissertation aims at clarifying theoretical and practical perquisites of social work services towards mental disorder-suffering children. On such basis, measures for improving knowledge and skills of parents and caregivers of mental disorder-suffering children are proposed; and suggestions for enhancing quality, efficiency of social work services towards mental disordersuffering children in Quang Ninh province are also provided.

27p angicungduoc12 08-06-2021 15 3   Download

Research purposes: Based on theoretical research and practice of public services, public service management in public preschools in Hanoi city from a quality assurance approach, proposing solutions for public service management in public preschools to improve the quality of early childhood education.

25p extraenglish 26-05-2021 20 3   Download

Aims of the study: Basing on theoretical study of managing lower secondary teachers’ in-service training activities towards competency approach and current analysis of this issue in provinces surrounding Hanoi, the author proposed management measures to improve the quality of lower secondary teachers, meeting goal of the basic and comprehensive renewal of our lower secondary education in the current period.

27p extraenglish 26-05-2021 30 4   Download

Aims of the study: Basing on theoretical study of managing lower secondary teachers’ in-service training activities towards competency approach and current analysis of this issue in provinces surrounding Hanoi, the author proposed management measures to improve the quality of lower secondary teachers, meeting goal of the basic and comprehensive renewal of our lower secondary education in the current period.

27p extraenglish 26-05-2021 13 3   Download

Purposes of research: Based on the theoretical and practical research, the thesis proposes the solutions of quality assurance in training under AUN-QA, thereby contributing to improve the training quality of the private universities in Ho Chi Minh City, meeting the needs of developing high quality human resources in Ho Chi Minh City and the Southeastern Vietnam.

28p prisonbreak123 21-05-2021 23 3   Download

In recent years, optical orthogonal frequency division multiplexing (OOFDM) has emerged as a dominant research and development area in the field of high-speed optical communications. OFDM is a potential candidate as the most promising next-generation optical networks such as passive optical networks and optical transport networks, due to their simple configuration based on low cost, high speed data rates, high spectral efficiency, high quality of service and robustness against narrow band interference, frequency selective fading, and chromatic dispersion.

99p nguathienthan12 18-05-2021 21 7   Download

The aim of this thesis was to study the impact of service quality, perceived value on enterprises’s satisfaction with service quality in Can Tho City. There were four specific objectives: to measure the impact of service quality on satisfaction of enterprises to measure the impact of service quality on perceived value of enterprises; to measure the impact of service quality and perceived value on satisfaction of enterprises and to propose policies to improve the quality of business registration thereby increasing the perceived value and enterprises’ satisfaction with service quality.

32p angicungduoc10 09-03-2021 21 2   Download