Quality of services

The study was carried out by surveying 181 individual customers who are Gen Y and have been using fast food services at fast food stores in Hanoi and using the SERVQUAL model with 5 independent variables: Tangibility, Responsiveness, Assurance, Reliability, and Empathy.

8p vifilm 11-10-2024 1 1   Download

Compare the importance level with the implementation level of each criterion according to the IPA matrix to arrange the order of improvement at Eastern People Military Hospital based on the Vietnam Hospital Quality Criteria Set (Version 2.0).

10p vifilm 11-10-2024 1 1   Download

High quality of service (QoS) requirements in multi-priority wireless sensor networks pose new challenges to the Internet of Things (IoT). In a multi-event wireless sensor network (MWSN), nodes generate different types of data packets with different priority such as urgent (high priority) or normal (low priority), with different traffic proportion.

10p viengfa 28-10-2024 3 2   Download

This study was conducted. Moreover, it is shown that choosing the best Tx/Rx parameters is necessary to meet service quality requirements such as BER and transmission confidentiality. The provided findings provide insightful information about the practical considerations of deploying UWOC/ CDMA systems.

11p viengfa 28-10-2024 3 1   Download

A crucial trend for the future is the integration of wind power (WP) into the grid, in order to guarantee that the source of energy used to replace fossil fuels pollutes the environment. The generation source, the load, or the shortcircuit occurrence will have an impact on the grid, therefore, have a suitable solution to ensure its safe operation.

8p viengfa 28-10-2024 2 1   Download

The study investigated the relationship between service quality, brand image, satisfaction, and consumers’ continuous purchase intention. We collected research data from 258 consumers who bought goods at supermarkets in Tra Vinh City.

12p vifilm 11-10-2024 3 1   Download

In recent years, tourist accommodation establishments have been growing in both quantity and quality, making an important contribution to the development of tourism products, socio-economic development in local. Expected to 2020, Vietnam's economy will continue to witness the boom of the accommodation service business with more than 20 million foreign visitors visiting and the outstanding growth of the hotel service industry.

12p tamynhan6 14-09-2020 40 4   Download

Bài thực hành về Thiết kế & triển khai mạng IP này tập trung vào Quality of Service (QoS). Sinh viên sẽ thực hành kiểm tra ảnh hưởng của tốc độ và mất gói tin đến chất lượng dịch vụ, cấu hình DiffServ để ưu tiên các luồng dữ liệu khác nhau, và làm quen với công nghệ MPLS để quản lý lưu lượng mạng hiệu quả hơn. Bài thực hành sử dụng các công cụ và kỹ thuật để đo lường và tối ưu hóa QoS.

29p tuetuebinhan666 12-02-2025 9 5   Download

This study aims to identify and analyze the key factors influencing the decision-making process for the selection of logistics service providers (LSPs) via multiple-criteria decision analysis (MCDA).

10p viyamanaka 06-02-2025 4 1   Download

In this study, the author examined the SERVQUAL model's service quality evaluation elements involving customer satisfaction. More specifically, the hypothetical model was proposed to examine how each component of service quality affects customer satisfaction specifications.

8p viengfa 28-10-2024 3 2   Download

Quality of hospital care has been an increasing concern in Vietnam, especially in the overloaded situation at public hospitals in the whole country. Identifying related factors that influence the quality of hospital care is a critical work to improve the hospital performance and patient satisfaction. SERVPERF scale has been considered as a superior instrument for evaluating service quality, including in health care sector.

12p viuchiha 06-01-2025 2 1   Download

Một trong những xu hướng lớn nhất trong vấn đề kết nối mạng ngày nay là việc truyền cả tín hiệu thoại và video trên các mạng dữ liệu truyền thống. Một trong những vấn đề về việc hội tụ này là cách thực hiện như thế nào, các gói thoại và video cần phải phân phối đến người nhận một cách nhanh chóng và có độ tin cậy cao, không có độ jitter và độ trễ vượt quá giới hạn. Một giải pháp để giải quyết vấn đề này là sử dụng QoS. QoS, hoặc Quality of Service, là một...

29p ken333 06-07-2012 100 13   Download

Bài giảng Vai trò của nhân viên trong dịch vụ trình bày vai trò quan trọng của nhân viên dịch vụ trong việc tạo ra sự thỏa mãn khách hàng & chất lượng dịch vụ (the critical roles of service.employees in creating customer satisfaction and service quality) (why the servicescape affects employee and customer behavior). Vai trò của nhân viên phục vụ trực tiếp.

33p vespa_12 14-04-2014 215 7   Download

Lecture Information technology project management (Eighth Edition): Chapter 8, after studying this section will help you understand: Understand the importance of project quality management for information technology (IT) products and services; Define project quality management and understand how quality relates to various aspects of IT projects; Describe quality management planning and how quality and scope management are related.

67p cuchoami2510 18-02-2022 29 6   Download

The system of relations between the consumer and the seller has many factors that shape the dynamics of the market of goods and services based on the supply chain strategy. Supply chains satisfy customers by striving for delivering the right products to the right place at the right time, at the right quality and at the right quantity within an increasingly faster pace and lower cost. Theories of social entropy consider the system of social relations from the standpoint of the equilibrium of systems and their disproportion.

6p longtimenosee09 08-04-2024 10 0   Download

The objective of this research is to explore the quality of e-government services in Jordan from the perspective of citizens (users). More specifically, it aims to: (i) Examine and describe the experience of quality e-government services; (ii) Understand how expectations of e-service quality is formed; and (iii) Understand the impact of quality e-government services on citizens’ trust of the e-government services.

116p runthenight04 02-02-2023 9 3   Download

The aim of the research is to explore the effects of Thai culture on the efficacy of Western modelled performance management (PM) in a cross-cultural setting. Thailand is becoming increasingly important to Australian businesses, particularly in view of the ASEAN Economic Community Plan, which is now in its final stages implementation (ASEAN 2015). The primary data for this study was sourced from 43 semistructured and in-depth interviews with 30 participants.

264p runthenight04 02-02-2023 17 2   Download

Service quality can be understood as an organization’s ability to fulfill its obligatory functions or mandates in satisfying customer needs. In the Indonesian context, especially at District Education Office level, service quality is the District Education Office’s ability to fulfill its obligatory functions to satisfy school needs. Delivering services depends on many different factors.

568p runthenight04 02-02-2023 11 2   Download

This study’s analysis of the discrepancy/gap between expectations and perceptions of the quality of service, identifies deficiencies and areas of dissatisfaction that offer opportunities for university managers to improve overall student services, to build a long-term relationship with the customers, and to improve the institution’s reputation.

288p runthenight04 02-02-2023 17 3   Download

This thesis is concerned, centrally, with the responses to NPM from two perspectives: local government and organised labour (specifically national and international trade union organisations). Two themes recur in the policy debates around NPM: the effects on the quality of public services and the impacts on employment. Both are examined in this thesis as they had been under-researched and were overshadowed in the research literature by an economistic concern with costs and technical efficiency.

122p runthenight04 02-02-2023 7 2   Download