Quality of services

This study aims to evaluate the citizen satisfaction of the quality of fishery public administration services in Thai Binh province. Based on data collected from 280 citizens, the study used data analysis methods including descriptive statistics, Cronbach’s Alpha test, exploratory factor analysis, confirmatory factor analysis, and structural equation modelling.

9p vilexus 28-09-2022 4 1   Download

Continued part 1, part 2 of ebook "Vietnam tourism occupational standards: Food and beverage service" provides readers with information about standards such as: quality assure work in your team; plan, allocate and monitor work of a team; prepare and analyse financial statements and reports; plan, manage and conduct meetings; operate basic security equipment;... Please refer to part 2 of the ebook for details!

111p tieuvulinhhoa 22-09-2022 1 1   Download

Continued part 1, part 2 of ebook "Vietnam tourism occupational standards: Tourist boat service" provides readers with information about standards such as: provide on-the-job coaching; deliver a group training session; quality assure work in your team; plan, allocate and monitor work of a team; prepare and analyse financial statements and reports;... Please refer to part 2 of the ebook for details!

53p tieuvulinhhoa 22-09-2022 2 1   Download

Continued part 1, part 2 of ebook "Professional cooking" provide readers with content about: understanding vegetables; cooking vegetables; potatoes; legumes, grains, pasta, and other starches; cooking for vegetarian diets; salads and salad dressings; sandwiches; breakfast preparation; sausages and cured foods;... Please refer to part 2 of the ebook for details!

553p tieuvulinhhoa 22-09-2022 6 1   Download

Breast cancer is the most common cancer among women in Brazil and the country’s public health care system is the main care provider. Timely treatment can increase the chance of cure, prevent metastasis and improve quality of life.

12p vikolindagrabar 27-07-2022 2 1   Download

Breast cancer survivors (BCSs) often have potential unmet needs. Identification of the specific needs of BCSs is very significant for medical service provision. This study aimed to (1) investigate the unmet needs and quality of life (QoL) of BCSs in China, (2) explore the diverse factors associated with their unmet needs, and (3) assess the association between their unmet needs and QoL.

14p vipriyankagandhi 27-07-2022 1 1   Download

Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café. Please refer to the content of part 1 of ebook.

97p ryomaechizen 01-07-2022 7 0   Download

Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café. Please refer to the content of part 2 of ebook.

74p ryomaechizen 01-07-2022 8 0   Download

The most important issue for online shopping providers is how to retain customer satisfaction. To survive and thrive, they must improve their service quality. This study aims at identifying factors that affect Lazada’s customer satisfaction on its e-service quality as a leading ecommerce market in Vietnam.

10p vianapatricia 22-06-2022 8 1   Download

This article aims to assess the validity and reliability of the SERVPERF scale used for evaluating the quality of training services at the Hanoi University of Public Health (HUPH). Methods: The research team used the SERVPERF scale, translated and standardized this instrument.

11p vianapatricia 22-06-2022 2 1   Download

This article "The impacts of outsourcing on the performance and service quality of restaurants: A case study of Danang City" aimed at providing readers the evaluation of the impacts of outsourcing in the hospitality industry on performance and service quality within the context that restaurants and hotels are short of staffs post COVID-19 after they attempted to cut down a number of employees in order to reduce the operational costs and maintain the operations of business establishments.

7p runordie2 06-06-2022 5 1   Download

Wireless networks - Lecture 25: 1st review. The main topics covered in this chapter include: introduction to wireless networks; multiple access; quality of service (QoS); cellular concept; frequency reuse; locating co-channel cells; channel assignment strategies; handoff strategies;...

31p haoasakura 30-05-2022 3 1   Download

Software Quality Assurance: Lecture 7. This lecture will cover the following: discuss the importance, impact, practices, and techniques of software quality assurance as they relate to different activities in the software development processes; abstract statements of services and/or constraints;...

46p haoasakura 30-05-2022 2 1   Download

This paper empirically studies how young consumers trust the signals provided by sellers (with a purpose of reducing the asymmetry) in the e-commerce market with the case of cosmetics. Cosmetics are the item chosen as a research object because it is a typical good for the group of goods – the group of goods that consumers can hardly distinguish the quality even after being used.

14p visherylsandberg 18-05-2022 1 1   Download

The study identified 6 groups of service components that have a decisive impact on the satisfaction of residents with the quality of management services of apartment operation management boards, thereby proposing some key implications and policies to improve the satisfaction of residents living in apartments.

18p visherylsandberg 18-05-2022 3 1   Download

This paper is aimed at analyzing the customers’ expectations and perceptions of deposit service quality at a specific bank branch in Vietnam, as service quality has been considered as an essential factor for success and acknowledgement in the banking field.

17p visherylsandberg 18-05-2022 7 1   Download

The research will identified the most and the least important factors that influence customer’s swithching behaviour and also determined the impacts of demographic characteristics on customer’s switching behaviour in Vietnamese commercial banks.

13p visherylsandberg 18-05-2022 3 1   Download

The purpose of this study is to investigate the impact of local economic governance on the development of the non-state enterprise sector. The Provincial Competitiveness Index is used as a measure for quality of local economic governance. The non-state enterprise sector development is assessed in two aspects: capital growth and capital productivity. The empirical study is conducted at the local level with all 63 provinces nationwide in the period from 2006 to 2011.

8p alucardhellsing 04-05-2022 10 1   Download

The study aims to compare the service quality of traditional taxi service and app-based taxi service. Customer surveys were conducted with customers who used both types of services. In addition, in-depth interviews were carried out with a small number of respondents to explore their perspectives on taxi service quality. Service quality attributes include tangibility, reliability, convenience, safety, and empathy. The results show that the overall service quality score of appbased taxi service rated by customers was higher than that of traditional taxi firms.

8p alucardhellsing 04-05-2022 7 1   Download

The results indicate students’ satisfaction on educational service in Faculty of Foreign Languages is at an acceptable level generally. This paper indicates four factors have pleased students in the program, including Curriculum, Lecturers’ profession, Class Facilities and Course Exam and Evaluation. Meanwhile, other factors of Library, Textbook, Training information and Management staff do not meet students’ expectation. This result shows new requirements of students in new joint education program training in Vietnam.

9p alucardhellsing 04-05-2022 7 1   Download