Bài giảng Tiếng Anh 11 - Unit 9: The post office (Writing)

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Bài giảng Tiếng Anh 11 - Unit 9: The post office (Writing)

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Bài giảng Tiếng Anh 11 - Unit 9: The post office (Writing) giúp học sinh xây dựng, viết lá thư bày tỏ sự hài lòng hoặc thất vọng của bản thân về dịch vụ của bưu điện.

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Nội dung Text: Bài giảng Tiếng Anh 11 - Unit 9: The post office (Writing)

We lc o me to c las s 11B2
Game! Test your memory !
LOOK AT THESE SENTENCES QUICKLY: A) DEAR SIR / MADAM: B ) YOURS FAITHFULLY, C ) I’M S ATIS FIED WITH THE S TAFF OF THANH BA POS T OFFICE . D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE
WHAT CAN YOU REMEMBER ?
A) DEAR SIR / MADAM: B ) YOURS FAITHFULLY, C ) I’M S ATIS FIED WITH THE S TAFF OF THANH BA POS T OFFICE . D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE
WRITING A formal LETTER TO UNIT 9: EXPRESS SATISFACTION / DISSATISFACTION Nguyen Van An 76 Hoang Van Thu Street Ha Noi city THE DIRECTOR OF THANH BA POST OFFCE
TASK 1: Rearrange the following sentences in the correct order of a letter: 1 A) DEAR SIR / MADAM, B) I’M SATISFIED WITH THE STAFF OF THANH 3 BA POST OFFICE . THEY ARE ALWAYS THOUGHTFUL AND COURTEOUS TO CUSTOMERS C) I’M WRITING TO GIVE COMMENTS ON 2 YOUR POST OFFICE’S SERVICES 5 D) YOURS FAITHFULLY, E) I KNOW YOU AND YOUR STAFF HAVE 4 DONE WELL AND THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE
part Format Example Part 1 -EXPRESSING YOUR I’M SATISFIED SATISFACTION OR WITH THE STAFF DISSATISFACTION OF THANH BA POST OFFICE Part 2 -STATINGTHE THIS LETTER IS REASON FOR WRITTEN IN HOPE THAT YOUR POST WRITING LETTER OFFICE WILL BE A BEST PLACE Part 3 -EXPRESSING YOUR I’M WRITING TO GIVE HOPE / WISHES COMMENTS ON YOUR POST OFFICE’S SERVICES
PART FORMAT EXAMPLE 1 -STATINGTHE I’M WRITING TO GIVE REASON FOR COMMENTS ON YOUR POST OFFICE’S WRITING LETTER SERVICES 2 -EXPRESSING I’M SATISFIED YOUR WITH THE STAFF SATISFACTION / OF THANH BA POST DISSATISFACTION OFFICE 3 THIS LETTER IS -EXPRESSING WRITTEN IN HOPE YOUR HOPE / THAT YOUR POST WISHES OFFICE WILL BE A BEST PLACE
There are some more useful expressions of satisfaction and dissatisfaction SATISFACTION DISSATISFACTION 1- I’m pleased 3- I’d like to comment on with ..... … 2-the good point is… 4-I’m writing to express my dissatisfaction with… 5-I’m writing to complain about ….
TASK 2: After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighbourhood to write letters to him describing the quality of the services they have received. Discuss what services the residents can write about
What services ?
use the pictures and cues to express SATISFACTION or DISSATISFACTION about Thanh Ba Post Office: Thanh Ba Post Office 1) What is Thanh Ba Post Office equipped with? Advanced technology / spacious
1) I’m satisfied with the Post Office because it is equipped with advanced technology and a spacious place for transaction
2)How are the staff of the Post Office? Staff / well-trained / thoughtful / courteous to customers
2- I’m pleased with the staff of the Post Office because they are well-trained , thoughtful, and courteous to customers
3) How is the security condition of the Post Office? No one/ keep / motorbikes / bicycles
I’m writing to express my dissatisfaction with the security condition of the Post Office because there is no one to keep my motorbike or bicycle
4)How are the services of Thanh Ba Post Office ? Express money tranfer / speedy / secure
4) I’m pleased with the services of Thanh Ba Post Office. Especially, the service of express money transfer is very speedy and secure