Kết quả giao tiếp của điều dưỡng sau áp dụng mô hình AIDET: Một nghiên cứu cắt ngang tại Bệnh viện Đa khoa Tâm Anh Hà Nội

Effective communication is a cornerstone in modern healthcare, particularly within pediatric settings, where interactions often involve a complex 'triadic' dynamic between nurses, children, and their guardians. The quality of this communication profoundly impacts patient safety, treatment outcomes, and overall service quality. Recognizing the critical need to enhance patient and family satisfaction, this study aimed to evaluate the effectiveness of the AIDET communication model – a structured framework encompassing Acknowledge, Introduce, Duration, Explanation, and Thank you – when applied to nursing communication at the Pediatric Outpatient Department of Tam Anh General Hospital, Hanoi.

Healthcare professionals, especially nurses in pediatric settings; hospital administrators; and researchers focused on patient satisfaction and communication in healthcare.

This cross-sectional study investigated the impact of the AIDET communication model on the satisfaction of pediatric patients' relatives with nursing care. Conducted with 103 relatives at the Pediatric Outpatient Department of Tam Anh General Hospital, Hanoi, between April and August 2025, the research utilized a descriptive approach to assess overall satisfaction and identify influencing factors. The findings revealed a 77.7% overall satisfaction rate, indicating largely positive experiences. Individual AIDET components such as 'acknowledgement,' 'explanation,' and 'thank you' garnered very high satisfaction, exceeding 98%. However, regression analysis highlighted a crucial distinction: relatives of children undergoing routine health check-ups were 4.7 times more likely to be dissatisfied compared to those with pathological conditions. This suggests that while AIDET effectively standardizes communication behaviors, its application requires flexible adjustment, particularly in less stressful contexts like routine check-ups, where families may have higher expectations for empathetic and detailed interaction beyond basic information exchange. The study implies that to achieve higher overall satisfaction, nurses must adapt their communication style to the specific context, balancing standardized protocols with personalized care to meet the diverse expectations of families, thereby maximizing the model's value.