Psychology of business communication.

Chia sẻ: Hoangtrung Hoangtrung | Ngày: | Loại File: DOC | Số trang:5

Thêm vào BST

Báo xấu

2.210
lượt xem 2.072
download

Psychology of business communication.

Mô tả tài liệu

Download Vui lòng tải xuống để xem tài liệu đầy đủ

Psychological types of a personality according to Eric Burne: The concept of ego-status, Discernment of ego-status

Chủ đề:

Bình luận(0) Đăng nhập để gửi bình luận!

Lưu

Nội dung Text: Psychology of business communication.

Lecture 7. Psychology of business communication. Psychological types of a personality according to Eric Burne: –The concept of ego-status –Discernment of ego-status 1 Models of a person’s behavior in different situations: • Structural model = inner composition of human psychology • Functional model = ways of conduct, actions and reactions The concept of ego-status 2 Ego-status consists of • Thinking • Feeling • Acting 3 Ego-status Types
• Status Parents-I => a person thinks, acts and feels as his parents do • Status Adults-I => a person makes sober estimations of the reality, collects and comprehends facts objectively • Status Child-I => a person feels and acts as in childhood 4 Status Parents-I Critical Feeding- Considerate Parents-I Parents-I 5 Status Child-I Adaptable Child Rebellious Child-I Free Child 6 Discernment of Ego-Status: Critical Parents-I Characteristic Features of Behavior:
• Automatically evaluating; • Ironic, reproaching, blaming; • Looking for the guilty, punishing; • Ordering, authoritative, banning; • Dogmatic, claiming being always right 7 Discernment of Ego-Status: Feeding-Considerate Parents-I Characteristic Features of Behavior: • Kind, encouraging, grateful; • Considerate, sympathizing, consoling; • Protective, supporting, advising, helpful; • Understanding, patronizing; • Over considerate 8 Discernment of Ego-Status: Adults-I Characteristic Features of Behavior: • Liberated, objective, emotionless; • Attentive, interested, concentrated; • Listening to an interlocutor; • Putting forward and choosing alternatives; • Cooperative 9 Discernment of Ego-Status: Free Child-I Characteristic Features of Behavior: • Spontaneous, impatient, full of energy; • Inquisitive, creative, inventive; • Inspired, joyful, teasing; • Dreaming; • Egoistic
10 Discernment of Ego-Status: Adaptable Child-I Characteristic Features of Behavior: • Cautious, conserved, thinking about consequences; • Feeling shame, fault, demanding much of oneself; • Timid, modest, obedient; • Dreaming, helpless, insulted; • Asking for approval 11 Discernment of Ego-Status: Rebellious Child-I Characteristic Features of Behavior: • Protest against stronger and more authoritative people; • Naughty, self-willing, disobedient; • Rough, unpleasant, angry, aggressive; • Contradicting other people; 12 To determine the ego-status you need: To observe a partner’s intonation, behavior, face expression, gesture, body position 13 Practical Advice • There is neither bad nor good ego-status. To make communication successful you should
master each of them. • Check if you are able to recognize and deal with each ego-status in conflict situations. • Find out which ego-status you prefer in a conflict situation. Think of possible alternatives. • Try practicing a more constructive desirable ego-status 14 Practical Advice • Avoid super-critical status parents-I. It is destructive and useless for efficient communication. • If you are in the rebellious child-I status, analyze what business counter arguments you have or why not agree with the situation. • Think of the ego-status which can best help you eliminate the conflict and develop the effective strategy. 15 Practical Advice Remember: You cannot experiment with two strategies simultaneously. Slice salami! 16

CÓ THỂ BẠN MUỐN DOWNLOAD