Software Requirements
Specification
for
CRM-F.Management
Version 1.0 approved
Prepared by:
Võ Hoàng Nh t Khánh | 01396ậ
Nguy n Ti n Khiêm | 01031ễ ế
Tr n Minh H i | 01072ầ ả
Tr ng Ng c S n Tùng | 01478ươ ọ ơ
Nguy n Đ c C ng | 00794ễ ứ ườ
Group 5
Hà N i, March 20, 2011ộ
Copyright © 2011 by FPT Software
Software Requirements Specification for CRM – F.Management Page ii
Table of Contents
1. Introduction................................................................................................................................1
2. Overall Description....................................................................................................................2
3. System Features......................................................................................................................... 3
4. External Interface Requirements............................................................................................. 4
5. Other Nonfunctional Requirements.........................................................................................5
6. Other Requirements.................................................................................................................. 5
Software Requirements Specification for CRM – F.Management Page iii
Revision History
Name Date Reason For Changes Version
Software Requirements Specification for CRM- Fmanagerment.COM Page 1
1. Introduction
This is an online customer relationship management program as well as a groupware and a
marketing tool also used for cellular company ‘Mycell’. The CRM module helps admin to identify
and maintain their customers and employees. Customers can contact with the plan responsibles
and add, edit or delete their own personal profile. They can view different products details, ask
their queries, give suggestions and provide feedback for the product which they are using.
Similarly employees can also add edit or delete their own profile and provide response to queries,
suggestions and feedback of customers .
1.1 Purpose
FManagement.COM is a unique web site for all customers and employees using F.Management
products. Now it’s easy for any user to search solutions for any kind of problem coming with
his/her F.Management products. It will be easy for the company people to show details of their
products.
Our purpose is to fulfill the following activities:
1. Customer Order
2. View Product
3. Suggestion
4. Feedback
5. Query Solve
6. Interact with company’s employee
1.2 Document Conventions
While writing for SRS document we have made the following conventions and adopted the IEEE
Standards
Font used – Arial
For main headings font size – 18
For subheadings font size- 14
For Normal Text- 11
Headings are highlighted in bold
Document text is single spaced and maintains the 1” margin.
1.3 Intended Audience and Reading Suggestions
The document is intended for project guide, class coordinator and professor. The SRS document
contains overall descriptions, specific requirements, and other non-functional requirements of the
project.
1.4 Project Scope
Software used is Visual Studio-2005 and our project is made in ASP.NET as it is made at
administrator level. Our objective is to maintain relationship with the customer in which we can
Software Requirements Specification for CRM- Fmanagerment.COM Page 2
solve the queries of the client such as providing the customer the information about the new
products , solve various queries, take suggestions and feedback from customers .
1.5 References
How to write software requirements specification by Robert Japenga at
http://www.microtoolsinc.com/Howsrs.php.
SRS Template at http://cms.fpt.edu.vn/elearning/course/view.php?id=857 – Copyright by
Sang Nguyen 2002
2. Overall Description
2.1 Product Perspective
CRM will provide the following types of easy-to-use, interactive, and intuitive graphical
environment:
The CRM will provide an easy-to-use, intuitive Graphical User Interface (GUI) as part of the
Administrator’s working desktop environment.
The CRM will also provide an interactive GUI, on the World Wide Web for the general
customers.
The above two CRM interfaces shall help provide the following functionalities to the clients-
access to the CRM to see the updates and interact with the employees of the company
2.2 Product Features
FManagement.COM is the sophisticated and effective web site to deal with all the major aspects
related to customer’s relation with the company that can help an individual to get all the
information regarding new products with many other options that can used to solve their queries
online.
2.3 User Classes and Characteristics
<Identify the various user classes that you anticipate will use this product. User classes may be
differentiated based on frequency of use, subset of product functions used, technical expertise,
security or privilege levels, educational level, or experience. Describe the pertinent characteristics
of each user class. Certain requirements may pertain only to certain user classes. Distinguish the
favored user classes from those who are less important to satisfy.>
2.4 Operating Environment
Hardware:
Pentium IV Processor, 1GHz
Minimum 128 MB RAM, Recommendable 512 MB