BỘ NỘI VỤ
TRƯỜNG ĐẠI HỌC LAO ĐỘNG – XÃ HỘI
Ban biên soạn:
1. Chủ trì: ThS. Phan Thị Thanh Tâm
2. Thành viên: ThS. Lê Thị Thu Thủy
BÀI GIẢNG
TIẾNG ANH CHUYÊN NGÀNH
QUẢN TRỊ DỊCH VỤ DU LỊCH VÀ LỮ HÀNH 1
ENGLISH FOR TRAVEL AND TOURISM SERVICE MANAGEMENT 1
(Dùng đào tạo trình độ Đại học)
LƯU HÀNH NỘI BỘ
HÀ NỘI, NĂM 2025
PREFACE
English for Tourism has been designed to meet the needs of learners who are preparing for, or
already working in, the tourism and hospitality industry. The book combines essential English
language skills with authentic materials and case studies from the global tourism sector, helping
learners to communicate effectively in a variety of professional situations. The course provides
a balanced approach to developing listening, speaking, reading, and writing skills, with a strong
emphasis on practical communication. Topics have been carefully selected to reflect real-world
tourism contexts, including travel agencies, hotels, cultural heritage sites, transport, and
marketing. Each unit contains vocabulary development, grammar practice, and tasks that
encourage critical thinking and problem-solving. Special attention is given to cultural
awareness and professional etiquette, enabling learners to interact confidently with clients,
colleagues, and partners from diverse backgrounds. Authentic texts, interviews, and industry-
based scenarios ensure that students are exposed to realistic language use. Whether used in the
classroom or for self-study, English for International Tourism aims to build the linguistic
competence and intercultural skills necessary for success in the tourism industry. It is our hope
that this book will inspire learners not only to improve their English but also to develop a
deeper understanding of tourism as a dynamic and rewarding field.
i
TABLE OF CONTENTS
UNIT 1: WORLD TOURISM ...........................................................................................1
FURTHER PRACTICE – UNIT 1..................................................................................15
MINI TEST – UNIT 1.....................................................................................................20
UNIT 2: JOBS IN TOURISM .........................................................................................23
FURTHER PRACTICE – UNIT 2..................................................................................41
MINI TEST – UNIT 2.....................................................................................................46
UNIT 3: VISITOR CENTRES ........................................................................................50
FURTHER PRACTICE – UNIT 3.................................................................................66
MINI TEST UNIT 3........................................................................................................68
REVISION ........................................................................................................................71
UNIT 4: PACKAGE TOURS..........................................................................................78
FURTHER PRACTICE – UNIT 4..................................................................................96
MINI TEST – UNIT 4...................................................................................................100
UNIT 5: HOTEL.............................................................................................................102
FURTHER PRACTICE – UNIT 5................................................................................120
MINI TEST – UNIT 5...................................................................................................123
REVIEW AND CONSOLIDATION.............................................................................131
MẪU ĐỀ SỐ 1.................................................................................................................142
WRITING BANK...........................................................................................................147
PAIRWORK FILES .......................................................................................................151
ii
UNIT 1: WORLD TOURISM
UNIT MENU
Grammar: present simple question forms
Vocabulary: tourism statistics Professional skills: checking and confirming details
Case study: make the right booking
LEAD-IN
What is tourism?
TAKE OFF
pilot, tour guide, flight attendant, tourist information officer, travel agent,
receptionist, waiter, resort rep, chef, porter, hotel manager, airline check-in clerk
1. What jobs do the people in the pictures do? Choose from the list.
2. Put the other jobs into categories, for example, travel jobs, hotel jobs.
1
3. How many different categories are there? Can you think of other tourism jobs for
each of the categories? If you don't know the name, describe or mime what the
person does.
4. What is the best job in tourism in your opinion?
1. SPEAKING 1: TOURIST DESTINATIONS
What are the world's top tourist destinations? Put the countries in order from 1 to 6.
Compare your ideas with a partner. Then check your answers in File 1 on page 102.
China France Italy Spain United Kingdom ( the UK) United States
of America ( the USA)
2. READING 1
Read the tourism industry facts. Match the key words and phrases 1-8 with the
definitions a-h.
THE TOURISM INDUSTRY
Tourism is one of the world's biggest industries, and the World Tourism Organization (WTO)
expects it to continue growing by four percent a year.
Most tourism in the world is domestic tourism – people travelling in their own country. It
represents about 80 percent of all tourist trips today.
Germany, the USA and China are the countries that spend the most on outbound tourism all
over the world. Other top spenders are the UK, France and Canada. People travel for many
reasons. Some inbound tourists travel for leisure, recreation and holidays. Other people are
visiting friends and relatives (VFR) or travelling for health and religious reasons. Others
travel for business and professional purposes.
A B
1. inbound tourism
2. outbound tourism
3. domestic tourism
4. VFR stands for
5. trip
6. relative
7. leisure
8. spend
a. a member of your family
b. people travelling in their own country
c. travel for a short time or for a specific reason d.
tourists arriving in different countries from their own e.
time devoted to rest, relaxation and pleasure f. visiting
friends and relatives
g. to give money as a payment for something
h. tourists visiting places outside their own country
2
3. VOCABULARY 1
3.1. Listen and practise saying the numbers.
1. 1 to 20
2. 21, 32, 43, 54, 65, 76, 87, 98