Giáo trình mô đun Thực tập quản lý dịch vụ ô tô (Nghề: Công nghệ kỹ thuật ô tô - Trình độ Cao đẳng) - Trường Cao đẳng Kinh tế Kỹ thuật Tp. Hồ Chí Minh

This module, "Thực tập quản lý dịch vụ ô tô," addresses the critical need for high-quality training and comprehensive learning materials within the automotive technology sector. In an increasingly competitive and technologically advanced market, effective management of automotive services is paramount for maintaining customer satisfaction and operational efficiency. Developed in alignment with the national framework program for vocational training, this curriculum aims to equip future professionals with essential knowledge and practical skills. It emphasizes the importance of understanding global auto brands, operational standards, and customer service processes, thereby contributing to the development of a competent workforce capable of meeting the evolving demands of the automotive industry.

Sinh viên trình độ cao đẳng ngành Công nghệ Kỹ thuật Ô tô.

The educational module "Thực tập quản lý dịch vụ ô tô" provides a foundational and practical guide for students pursuing a college degree in Automotive Technology. Spanning 90 hours, this program is structured to impart both theoretical understanding and hands-on experience in managing automotive service operations. It systematically covers a broad spectrum of topics, beginning with an overview of major global auto brands, including their history, business philosophies, and market presence. The core of the module delves into the specifics of auto service management, detailing the functions of car dealerships and their service departments. A significant focus is placed on operational standards, differentiating between body paint and general repair standards, ensuring students grasp the intricacies of quality service delivery. Furthermore, the module addresses the vital aspect of personnel management within a service workshop, outlining organizational structures, roles like service advisors, and the functions of various departments including direct repair, support, and spare parts. A key strength lies in its detailed exposition of the 7-step management process for auto service workshops, from customer appointment and reception to post-repair follow-up. This practical approach extends to the overall operation process of auto service dealerships, incorporating standard procedures and key service performance indicators. The applied value of this module is significant, as it integrates real-world requirements from leading automotive brands. It equips students with the ability to apply operational standards, manage personnel effectively, and execute comprehensive service processes, fostering critical thinking and problem-solving skills. The implications are far-reaching, preparing graduates not only to understand but also to actively contribute to enhancing efficiency, quality, and customer satisfaction in dynamic auto service environments.