21
ENHANCING DIGITAL SKILL TRAINING’S QUALITY
AT UNIVERSITIES TO IMPROVE EMPLOYEE JOB
PERFORMANCES IN VIETNAM’S INSURANCE
COMPANIES
Nguyen Thi Thuy Hong*, Tran Phuong Thao*
Email: hong12g@hou.edu.vn
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Abstract: The worldwide digital transformation has greatly driven the insurance
industry to change the way of working to gain a competitive edge. Many insurance
companies have focused on providing key skills needed for employees to meet the changing
requirements of the labor force. Employees should be equipped with not only professional
knowledge, career qualities, and soft skills but also digital capacities to serve customers
with the best insurance products. This study aims to identify the impacts of training quality
on employee job performance in Vietnam’s insurance companies regarding digital skills to
meet the digital economy’s demands. To achieve the study’s objectives, the online survey
questionnaire was used to gather data on the impacts of training quality on employees’
job performances regarding digital skills with the participation of 240 respondents from 3
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correlation between digital skills training and insurance employee’s job performances. The
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enhance higher education quality and produce a digital workforce for insurance companies
in digital transformation and international integration.
Keywords: insurance training’s quality, insurance employees’ job performances, Vietnam’s
insurance companies, digital skills.
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I. Introduction
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digital competencies to respond to the
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outcomes of national curriculum reforms
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encountered challenges in producing a
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growth requires fundamental changes in
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Vietnam’s occupational insurance
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professional knowledge and career skills
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studied the impacts of digital skill training’s
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higher education in enhancing insurance
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existing and needed digital competencies
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The paper aims to explore the
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training in higher education to enhance
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II. Literature Review
2.1. An overview of previous studies
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to enhance their potential contribution
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2.2. Theoretical frameworks
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Digital skills
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and career-related competencies
Digital Skills Training
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skills training as a kind of training that
enables students to acquire the necessary
skills in the digital era. This training can
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digital skills training should adapt to
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Employee Job Performance
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their assigned duties and responsibilities
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training in higher education
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digital devices’ access to the Internet
and digital tools are the most prominent
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Students with better access to the
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2.2.3. Impacts of digital skills
training on employee job performance in
insurance companies
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III. Methodology
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opinions towards the impacts of digital skills
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statements were designed based on the
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Table 1. Five-point Likert scale for
measurement of agreement level
Scale Range Scale Descriptive Rating
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IV. Findings and Discussion
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out to gather data on the respondents’
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Table 2. Employees’ view on the impacts of digital skills training on employee job
performance
The digital skills training has…
Descriptive Statistics
Weighted
mean
S t a n d a r d
deviation
Descriptive
rating
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Table 2 presents the respondents’
agreement that digital skills training has
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came to an agreement with the three left
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related to the insurance sector, increasing
a positive impact on employees’ overall
job performance, and providing employees
with the skills that have contributed to
employees’ professional growth in the
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