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Topic 1:
Topic 1:
Using Motivational
Using Motivational
Communication Techniques
Communication Techniques
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Topics
Topics
◗Communication and its importance
◗Asking Questions is Motivational- or Just Plain
Irritating
◗Evaluate emotion
◗Invite Participation
◗Ask Open Questions
◗Listen More Than You Speak
◗Remember to Ask Lots of Questions
◗Pay Attention to the Nonverbal Stuff
◗Stimulate Thinking
◗Finding the time to Communicate Well
◗The Target – Focus Technique
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Communication and its
importance
✦Transmit and exchange of thoughts,
messages or information
✦It creates trust and understanding.
✦Communication plays critical place in
relationships both in business and daily life
✦not simply listen and talk.
✦Effective communication is much more
involved
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Asking Questions is Motivational
- or Just Plain Irritating (ch c t c)ọ ứ
◗Asking question is critical tool for
motivation.
◗It should be delivered in right way, right
time and right place.
◗Eager to draw ideas from others may
cause anger or defense
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A Case in Point
A Case in Point
◗Lawrence H. Summers became boss in Harvard
University in Mid- 2001.
◗As an open executive, he always welcomes
communication. People can speak with him any time
without appointment.
◗However, he did make a mistake that he was
unwilling to listen and caused people in Harvard
shocked, specially with professor William Julius
Wilson.
◗He more over put blunt (l mãng) questions and ỗ
explained “I think the questioning is a mark of respect
for people”
◗And he be believe everything must have its pros and
cons