This study, conducted at Hanoi Open University, identifies six key determinants influencing student satisfaction with undergraduate training activities: training curriculum, training organization, faculty expertise, learning materials, school facilities, and support services.

This study employs regression analysis and Pearson correlation coefficient testing to identify the SERVQUAL model and five key factors influencing service quality and customer satisfaction at the School Sports Club in Phu Nhuan District.

This study aims to examine the effect of organizational justice on the organizational citizenship behaviors of employees in information technology enterprises, with a specific focus on the mediating role of job satisfaction. Data was collected from 300 voluntary respondents working in information technology enterprises in Vietnam, using online structured questionnaires. T

This study explores the causes, current state, and impacts of overtourism, highlighting environmental harm, sociocultural shifts, and reduced visitor satisfaction. Contributing factors include the area’s limited carrying capacity, localized overload and poor public awareness in tourism participation.

The aim of this study is to clarify the effects of corporate social responsibility on employee attitudes in higher education institutions. In particular, the study will use the theory of social identity to investigate how corporate social responsibility affects workers' job satisfaction, organizational identification, and work engagement.

This study aims to evaluate patient satisfaction with healthcare services at the outpatient department of Lac Son Health Center in Hoa Binh Province in 2024. A cross-sectional descriptive study was conducted involving 310 patients who visited the outpatient department at Lac Son Health Center.

The study examined the influence of teacher professional development (PD) on EFL teacher motivation, self-efficacy, and work satisfaction. The study goal was to investigate whether PD programs impact teachers’ effectiveness.

The study collected primary data by sending surveys to individuals working in the franchising sector, 236 valid questionnaires were coded and processed using SPSS and AMOS software.

Health education for patients is one of the essential tasks of physicians in patient care and treatment. To improve the effectiveness of health care and treatment, physicians must spend more time with patients. The interaction of physicians in performing health education for patients must be really enthusiastic, dynamic and responsive to the needs of each patient.

Quality of hospital care has been an increasing concern in Vietnam, especially in the overloaded situation at public hospitals in the whole country. Identifying related factors that influence the quality of hospital care is a critical work to improve the hospital performance and patient satisfaction. SERVPERF scale has been considered as a superior instrument for evaluating service quality, including in health care sector.

In this study, the author examined the SERVQUAL model's service quality evaluation elements involving customer satisfaction. More specifically, the hypothetical model was proposed to examine how each component of service quality affects customer satisfaction specifications.

The study aimed to assess the effectiveness of English podcasts in improving listening skills for non-English major students and measure their satisfaction with podcasts as a listening resource. Twenty-eight participants, including nine males and nineteen females, were randomly assigned to either a control group or an experimental group.

The study aims to analyse the impact of personality traits on work outcomes of officers at the Administrative units of the Hanoi People’s Committee. A questionnaire survey was conducted to collect data from 455 officers.

This study aims to investigate the level of academic self-efficacy, academic satisfaction, and the relationship between academic self-efficacy and academic satisfaction among Hue University students. 771 students participated in the questionnaires about academic self-efficacy and academic satisfaction. Descriptive statistics, correlation analysis, and One-way ANOVA analysis were performed to answer three research questions.

The study was carried out by surveying 181 individual customers who are Gen Y and have been using fast food services at fast food stores in Hanoi and using the SERVQUAL model with 5 independent variables: Tangibility, Responsiveness, Assurance, Reliability, and Empathy.

This study explored the factors affecting members’ satisfaction with the quality of support activities of cooperatives using data collected from 301 members of horticultural cooperatives in Son La province. The study applied the SEVERQUAL concept and cooperative principles to develop the research model.

This thesis examines the elements of career growth that influence and shape organisational commitment and job satisfaction in the context of a ‘closed’ government agency in Malaysia. While a number of studies report empirical research in the private sector, as yet there has been little research published on this in the public sector. To address this research deficiency, a mixed methods approach was employed in this study.

This research examines property university programs in Australia. It tracks the student/graduate from the beginning of the university experience to that of the early-career professional, and examines expectations of other stakeholders, concentrating on property programs offered by Australian public universities. The basis of the research is a perceived gap in the literature and practice relating to stakeholder expectations of these programs and what may reasonably be done to improve satisfaction.

This study was experimental in nature and the research was based on a quantitative approach tailored to minimize threats to validity through the use of a control group. Additionally, it involved elements of related qualitative research to interpret findings. An empirically-based, working hypothesis was presented to the effect that, a greater potential of project success can be realized by introducing information on emotional development to enhance behavioral competencies of all project team members.

This thesis analyses (i) the financial behaviour of immigrants; (ii) whether and how this behaviour differs from that of native-born Australians; (iii) how it is affected by both the immigrants’ home-country characteristics such as institutional quality and by Australian immigration policies; (iv) and the well-being of immigrants.