http://www.iaeme.com/IJM/index.asp 72 editor@iaeme.com
International Journal of Management (IJM)
Volume 9, Issue 1, Jan–Feb 2018, pp. 72–77, Article ID: IJM_09_01_012
Available online at
http://www.iaeme.com/ijm/issues.asp?JType=IJM&VType=9&IType=1
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ISSN Print: 0976-6502 and ISSN Online: 0976-6510
© IAEME Publication
A STUDY ON HOTEL MANAGEMENT
GRADUATES PERCEPTIONS AND
PREFERENCES OF JOBS IN HOTEL INDUSTRY
IN CHENNAI CITY
T.S. Natarajan
Ph.D Research scholar, Department of Management studies,
SCSVMV University, Tamilnadu, India
Prof. G.P. Raman
Research Supervisor & Guide, Controller of Examinations,
SCSVMV University, Tamilnadu, India
ABSTRACT
With growing and better opportunities created by government and interest by
multinational hotel companies, there is growing demand for hotels result in demand
for qualified and trained human capital. Hence there are lot of opportunities in hotel
employment. Hotel management institutes plays major role in providing qualified and
skilled people to meet the human capital requirement by the hotels. Hotel jobs are
highly stressed and generally there is negative view about taking up employment in
hotels. But in practicality, with the competition in job market especially in service
industry it is observed that there is more number of students taking up hotel
management course. This paper focuses on final year hotel management students who
are going to join hotels in short span of time. The study finds that the students
response are mostly favorable towards hotel jobs with specific choice.
Key words: Human Capital, Hotel Management Graduates, Perception, Preference,
Industrial Training, International Career, Job functions.
Cite this Article: T.S. Natarajan and Prof. G.P. Raman, A Study on Hotel
Management Graduates Perceptions and Preferences of Jobs in Hotel Industry in
Chennai City. International Journal of Management, 9 (1), 2018, pp. 72–77.
http://www.iaeme.com/IJM/issues.asp?JType=IJM&VType=9&IType=1
1. INTRODUCTION
There are many number of colleges and institutions provide hotel management program in
Chennai City and produce human capitals. Hotels are in constant need of qualified applicants
across the world. It is a challenge for the employers to choose among the applicants based on
merits. Many hotels provide earning opportunity and career path for the hotel management
graduates through various programs like hotel management program, internship, operational
A Study on Hotel Management Graduates Perceptions and Preferences of Jobs in Hotel Industry in
Chennai City
http://www.iaeme.com/IJM/index.asp 73 editor@iaeme.com
trainees, etc. to develop required skills in the specific area of hotel operation and retain.
However, final year graduates face challenges with their preferences and perception while
looking to take up the offer by hotels. This study helps institution to understand the final year
graduates' perception and preferences and hotels to understand the trend in final year students
with regard to perception and preference while seeking a hotel job.
2. OBJECTIVES OF THE STUDY
To study the perception of final year hotel management graduates towards the working in
hotel industry in Chennai city; and
To examine the final year hotel management graduates preferences of working in hotel
industry in the study area.
3. STATEMENT OF HYPOTHESIS
The Internal Factors are not influencing towards the jobs in hotel industry among the final
year hotel management graduates in Chennai city.
The external factors are not influence towards the jobs in hotel industry among the final year
hotel management graduates in Chennai city.
There is no significant difference between male and female hotel management graduates with
respect to perception towards the jobs in hotel industry in Chennai city.
There is no significant difference among the age group of the hotel management graduates
with respect to perception towards the jobs in hotel industry in Chennai city
The final year hotel management graduates are not prefers the hotel industry jobs in Chennai
city
4. RESEARCH METHODOLOGY
The present study’s core intention is to find out the final year hotel management graduates
perception and preferences towards the jobs in Chennai city. The population of the study
consists of final year graduates of hotel management programmes. The convenience sampling
method was adopted. The data were collected from the period from June 2017 to October
2017. The questions consisted in the questionnaire regarding perceptions and preferences of
job in hotels in Chennai city. All the statements regarding the preferences and perceptions of
final years hotel management graduates were based on Likert’s five-point scale, from strongly
agree to strongly disagree. The primary data collected from target respondents was analyzed
using descriptive statistics and test the hypothesis through the one-sample t-test, Independent
t-test, ANOVA. The data was analyzed using SPSS 21.0 version.
4.1. Data Analysis and Interpretation
Table 1 Respondent’s demographic profile
Frequency
Percent
Gender
Male
181
69.9
Female
78
30.1
Total
259
100.0
Age
18-20 Years
78
30.1
21-24 Years
104
40.2
25-27 Years
51
19.7
Above 27 Years
26
10.0
Total
259
100.0
Source: Computed from primary survey
T.S. Natarajan and Prof. G.P. Raman
http://www.iaeme.com/IJM/index.asp 74 editor@iaeme.com
The above table shows the demographic profile of the respondents. It is noted from the
above table, majority 69.9% of the respondents is male and 30.1% of the respondents are
female. As for as age wise distribution of respondents concern, majority 21-24 respondents
are in the age group between 21-24 years, followed by 30.1% of the respondents are between
18-20 years, 19.7% of the respondents are between 25-27 years and 10% of the respondents
are above 27 years.
Null Hypothesis 1
The Internal Factors are not influencing towards the jobs in hotel industry among the final
year hotel management graduates in Chennai city.
Table 2 One-sample t-test for internal factors towards working in hotels among the final year hotel
management graduates
Internal Factors
N
Mean
SD
p-value
I am confident that I will get selected in campus /
hotel interview
259
3.20
1.356
0.016*
Industrial Exposure training best prepared me for
hotel career
259
3.22
1.420
0.013**
To work in first employment for three years is
vital for future career
259
3.36
1.422
0.000**
Working in hotel will prepare me for better future
hospitality career
259
3.23
1.375
0.008**
Competition in hotel industry makes many job
openings
259
3.44
1.358
0.000**
It involves a great deal of variety, not only
regarding the hours you work but also the work
you do during those hours
259
3.28
1.291
0.001**
Hotel experience paves way for international
career
259
3.34
1.481
0.000**
Taking up job in hotel is well respected by my
family and friends
259
3.37
1.458
0.000**
Source: Computed from primary survey
The above table shows that the results of one-sample t-test for internal factors towards
working in hotels among the final year hotel management graduates. The mean range of all
the internal factors is from 3.18 to 3.37. The dispersion range all the internal factors are 1.291
to 1.481. The p-value of all the internal factors is less than 0.01 and statistically significant
1% level of significant. The null hypothesis is rejected and alternated hypothesis accepted
.Hence it is concluded that the internal factors significantly influencing among the final year
hotel management graduates towards the jobs in hotel industry in Chennai city.
Null Hypothesis 2
The external factors are not influence towards the jobs in hotel industry among the final year
hotel management graduates in Chennai city.
Table 3 One-sample t-test for whether external factors influencing the jobs in hotels
N
Mean
SD
t-value
p-value
There is always high demand for hospitality graduates
259
3.38
1.396
4.362
0.000**
Industrial training changed my perception of hotel
industry
259
3.31
1.351
3.633
0.000**
Hotel jobs are attractive in pay package
259
3.37
1.417
4.165
0.000**
Hotel jobs are safe even in shaky economic climate
259
3.33
1.340
3.987
0.000**
Hospitality industry contains some of the most vibrant,
lively and fun people you’ll ever meet.
259
3.19
1.403
2.170
0.031*
A Study on Hotel Management Graduates Perceptions and Preferences of Jobs in Hotel Industry in
Chennai City
http://www.iaeme.com/IJM/index.asp 75 editor@iaeme.com
There is such enormous scope within the hospitality
industry that there’s never any need for you to get stuck
in one niche
259
3.27
1.229
3.590
0.000**
Hotel work is always challenging and demanding.
259
3.45
1.359
5.351
0.000**
Source: Computed from primary survey
One-sample t-test for whether external factors influencing among the final year hotel
management graduates towards the jobs in hotel industry highlights the above table. Since the
p-value of all the external factors is less than 0.1. Therefore the null hypothesis is rejected at
1% level of significant. Hence it is concluded that the external factors are significantly
influencing the final year hotel management graduates towards the jobs in hotel industry in
Chennai city.
Null Hypothesis3
There is no significant difference between male and female hotel management graduates with
respect to perception towards the jobs in hotel industry in Chennai city.
Table 4 Independent t-test for male and female graduates with respect to jobs in hotel industry
Gender
N
Mean
Std. Deviation
t-value
p-value
Perception towards
working in Hotel
Male
181
3.21
0.685
2.775
0.006**
Female
78
2.95
0.662
Source: Computed from primary survey
An Independent t-test result for male and female graduates with respect to jobs in hotel
industry shows the above table. The t-value is 2.775 and p-value 0.006 which is less than 0.01
and statistically significant. Hence it is concluded that there is significant difference between
male and female graduates with respect to jobs in hotel industry in Chennai city. The male
graduates (3.21) significantly influencing the hotel jobs than the female graduates (2.95).
Null Hypothesis 4
There is no significant difference among the age group of the hotel management graduates
with respect to perception towards the jobs in hotel industry in Chennai city.
Table 5 ANOVA test for age group of the graduates and perception towards the hotel jobs in Chennai
city
Age group
N
Mean
Std. Deviation
F-value
p-value
18-20 Years
78
3.18
0.700
3.129
0.026*
21-24 Years
104
3.14
0.663
25-27 Years
51
3.06
0.674
Above 27 Years
26
2.72
0.851
Source: Computed from primary survey
The above table shows the results of ANOVA test for age group of the graduates and
perception towards the hotel jobs in Chennai city. The calculated F-value is 3.129 and p-value
0.026 towards the hotel management graduates in Chennai city. The null hypothesis is
rejected at 5% level of significant. Hence it is concluded that there is significant difference
among the age group of the hotel management graduates with respect to perception towards
the hotel jobs in Chennai city.
T.S. Natarajan and Prof. G.P. Raman
http://www.iaeme.com/IJM/index.asp 76 editor@iaeme.com
Table 6 Preference of Hotel among the graduates of hotel management programmes
Preference
Frequency
Percent
Valid Percent
Cumulative
Percent
Standalone Hotels
21
8.1
8.1
8.1
Group of Hotels
179
69.1
69.1
77.2
Foreign group of Hotels
59
22.8
22.8
100.0
Total
259
100.0
100.0
Source: Computed from primary survey
The above table results shows that majority 69.1% of the respondents are prefers to work
group of hotels, followed by 22.8% of the respondents are prefer to work foreign group of
hotels and 8.1% of the respondents are prefers to work in standalone hotels in the study area.
Table 7 Preference of job function among the final year graduates
Job function
Frequency
Percent
Valid Percent
Cumulative
Percent
Front Office
50
19.3
19.3
19.3
Finance Accounts
69
26.6
26.6
45.9
House keeping
53
20.5
20.5
66.4
Food & Beverage service
49
18.9
18.9
85.3
Food & Beverage Production
38
14.7
14.7
100.0
Total
259
100.0
100.0
Source: Computed from primary survey
The Preference of job function among the final year graduates in Chennai city. Majority
26.6% of the respondents are prefers to work in finance accounts department of hotel
industry, followed by 20.5% of the respondents are prefers to work in housekeeping
department, 19.3% of the respondents are prefers to front office and 14.7% of the respondents
are prefer the food and beverage department of hotel industry in Chennai city.
Null Hypothesis
The final year hotel management graduates are not prefers the hotel industry jobs in Chennai
city
Table 8 One-sample t-test for preference of hotel jobs among the hotel management graduates
N
Mean
SD
t-value
p-value
Preferences towards the Hotel
Jobs
259
3.09
0.705
70.631
0.000**
Source: Computed from primary survey
The above table highlights the One-sample t-test for preference of hotel jobs among the
hotel management graduates in Chennai city. The calculated t-value is 70.361 and p-value
0.000 regarding the preference of hotel jobs among the final year graduates in Chennai city.
The null hypothesis is rejected at 1% level of significant. Therefore it is concluded that the
final year hotel management graduates significantly prefer the hotel management jobs in
Chennai city.
5. SUMMARY OF THE FINDINGS
1. The age group of the majority of the students falls between 21 - 24 Years
2. The student percentage consist of male - 69.88% and the female 30.11%
3. Internal factors significantly influencing among final year hotel management graduates
towards the job in hotel industry in Chennai city.