Trải nghiệm của người bệnh nội trú tại Trung tâm Ung bướu, Bệnh viện C Đà Nẵng năm 2025 và một số yếu tố ảnh hưởng

Patient experience is increasingly recognized as a cornerstone of quality healthcare delivery, especially within specialized medical fields such as oncology. Understanding the multifaceted journey of patients, particularly those undergoing inpatient treatment, is vital for enhancing care quality, improving operational efficiency, and fostering better patient adherence to therapeutic regimens. This study addresses a critical gap by examining the inpatient experience within a cancer center. It aims to provide comprehensive insights into the perceptions and satisfaction levels of patients receiving care, identifying key determinants that shape their overall hospital stay. By elucidating these factors, the research seeks to inform targeted interventions and policy adjustments to optimize the care environment for oncology patients.

Healthcare administrators, policymakers, oncology specialists, nurses, public health researchers, and patient advocacy groups focusing on cancer care quality.

This study sought to describe the inpatient experience and identify influencing factors at the Cancer Center, Danang C Hospital in 2025. Employing a mixed-methods approach, the research combined quantitative data from 142 patients with qualitative insights collected between December 2024 and September 2025. Results indicated an overall positive patient experience, with an average score of 9.03/10 and 88.7% of respondents reporting satisfaction. Key factors impacting this experience included education level, the number of treatments received, understanding of their disease stage, and admission waiting times. Patients with health insurance, stable finances, and those undergoing multiple previous treatments tended to report better experiences. Conversely, older age, underlying medical conditions, and financial burden negatively influenced satisfaction. The study highlighted particularly positive aspects such as service attitude, clarity in counseling, and efficient discharge procedures. In conclusion, while the inpatient experience at the cancer center was largely positive, the findings underscore critical areas for improvement. Recommendations include strengthening financial support for disadvantaged patients, reducing waiting times, enhancing the timeliness of medical examinations and treatments, and promoting effective communication and counseling. These measures are crucial for helping patients better understand their disease progression and ensuring adherence to treatment, ultimately improving the holistic care experience.