BM.PM.09.01
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PhiÕu yªu cÇu hç trî (YCHT)
Ngêi yªu cÇu: .................................................................. S¶n phÈm/Dù ¸n:
§¬n vÞ: ......................................................... §Þa chØ:..............................
Sè ®iÖn tho¹i: ...................................................................Fax:.......................
H×nh thøc: [ ] - Phone ..[ ] - E-Mail ..[ ] - Fax ......Kh¸c: ..............................
Ph©n lo¹i: [ ] - Thêi gian .................[ ] - TÝnh chÊt .......[ ]
- Néi dung: ....................Sè phiÕu: .... /YCHT
Ngµy më: ......./......./ ........Ngµy hÑn:......../......../......Ngµy ®ãng:......../......./
[1] - M« t¶ vÊn ®Ò: ........................................................................................
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[2] - Nguyªn nh©n
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[3] - BiÖn ph¸p kh¾c phôc t¹i chç: ...........Ngêi thùc hiÖn ........ KÕt qu¶
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[4] - C¸c biÖn ph¸p xö lý tõ trung t©m: ......................................................
Ngêi thùc hiÖn: .................................... Ngµy: ......./......./....... Ch÷ ký:
Gi¶i ph¸p ®Ò nghÞ: ..........................................................................................
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[5] - KÕt qu¶ xö lý cuèi cïng
KÕt qu¶: ....................................................................................................
Ngµy: ....../....../ .....T×nh tr¹ng kÕt qu¶: .................................................
T×nh tr¹ng phiÕu: ............[ ]- §· xö lý [ ]- Xö lý tiÕp [ ]- Xö lý ®Æc biÖt[ ]- ChØ ghi nhËn [ ]
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Ngêi thùc hiÖn §¹i diÖn kh¸ch hµng
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Ph©n lo¹i: Thêi gian (TG): [1] - Xö lý ngay, [2] - GÊp, [3] - Theo ®iÒu
kiÖn cam kÕt
TÝnh chÊt (TC): [1] - Rµng buéc theo cam kÕt, [2] - Hç trî
kh¸c
Néi dung (ND): [1] - HÖ thèng, [2] - NghiÖp vô, [3] - øng
dông