Tư vấn giáo dục sức khỏe của điều dưỡng tại Bệnh viện Đa khoa Thủ Đức năm 2025

The contemporary healthcare landscape increasingly emphasizes patient-centered care, making health information – education and communication (IEC) an indispensable component of nursing practice. These activities are crucial for empowering patients, fostering adherence to treatment regimens, minimizing complications, and ultimately elevating overall patient satisfaction. Globally, organizations like WHO advocate for integrating health education into comprehensive care models, a principle also reinforced by national health authorities in Vietnam. Despite its recognized importance, the practical implementation of nursing IEC activities often faces challenges, including time constraints, lack of standardized guidelines, and variations in nurses' communication skills. This context highlights the critical need to systematically evaluate and enhance these vital services to ensure optimal healthcare delivery.

Healthcare professionals, particularly nurses and hospital administrators, and public health researchers interested in patient education and quality improvement in healthcare settings.

This study investigated the current status and influencing factors of nursing health information – education and communication (IEC) activities at Thu Duc General Hospital in 2025, addressing a critical need to optimize patient care and satisfaction. Recognizing the pivotal role of nurses in delivering comprehensive health information and education, the research aimed to provide actionable insights for improving these services. A cross-sectional descriptive study design was employed, involving 315 inpatients from 13 clinical departments between June and October 2025. Data were collected using a standardized questionnaire, validated with a Cronbach's Alpha of 0.88, ensuring reliability. The findings revealed a predominantly positive perception of nursing IEC activities, with 88.9% of patients rating them favorably, and a mean score of 52.34 ± 8.74. Crucially, multiple regression analysis identified three significant factors influencing the effectiveness of health education and counseling: the specific clinical department, the presence of chronic disease, and the perceived effectiveness of IEC activities themselves. These results underscore that while existing health education and communication efforts are generally effective, there is considerable variability and potential for targeted improvements. The study's implications are significant for healthcare management and policy, suggesting that standardizing IEC protocols across departments, developing specialized strategies for patients with chronic conditions, and continuous training for nurses in communication and counseling are essential to enhance the quality of patient care and ultimately improve patient outcomes and satisfaction within the hospital setting. This proactive approach supports a patient-centered care model, reducing re-hospitalization rates and the overall burden on the healthcare system.