Defining Process-oriented Knowledge Management Strategies
Along which basic lines could an organization which plans to invest in knowledge
management proceed? What general initiatives can be suggested for knowledge management?
First, an array of knowledge management goals and strategies is presented taken from
theoretical and empirical studies which are then related to each other in the light of what we
call a strategic intervention into an organization’s way of handling knowledge. We then make
the case for the integration of process orientation into a comprehensive multi-dimensional
framework for knowledge management strategies. Process-oriented knowledge management
initiatives are designed to provide employees with task-related knowledge in the organization’s
operative business processes. We argue that with this......