Bài giảng Hướng dẫn du lịch: Bài 3 - Quy trình và kỹ năng hướng dẫn du lịch
Bài giảng Hướng dẫn du lịch: Bài 3 (Phần 1) - Quy trình và kỹ năng hướng dẫn du lịch trình bày về cách xác định các điểm tham quan và dịch vụ tại điểm đến; xây dựng kế hoạch tổ chức tour; chuẩn bị thực hiện hướng dẫn du lịch; đón khách; hướng dẫn khách; kết thúc tour.
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