Quản lí khủng hoảng
7
© 2011 by Faculty of Business Administration Ho Chi Minh City Open University
Nội dung bài giảng
Quản lí
vấn đề
•Quản lí xung đột
•Vấn đề
•Quản lí vấn đề
Quản lí
khủng
hoảng
•Khủng hoảng
•Quản lí khủng hoảng
•Truyền thông khủng hoảng
Quản lí xung đột
Vấn đề
Bất cứ vấn đề/vấn nạn (problem) hoặc vấn đề tiềm
ẩn nào mà một tổ chức đang gặp phải
Một quyết định hay sự
lựa chọn đang tranh cãi
Bất cứ sự việc gây tranh
luận hay câu hỏi đang tranh
cãi nào có ảnh hưởng đến
tổ chức
Lĩnh vực kinh tế, chính trị
và xã hội
VD: Cắt giảm khí thải
Các vấn đề chính
Môi trường
Tiêu thụ/trách
nhiệm pháp lý
liên quan tới SP
Thay đổi lối sống
và mong đợi của
NLĐ
Các nhóm dân
tộc thiểu số
Sức khỏe và an
t oàn
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