Assignment 3B
Hanoi Open University
Faculty Of Tourism
Assignment 3B
Fortuna Hotel Report
Group’s members :
1. Thái Sơn Tùng
2. Bùi Huy Tùng
3. Dưng Đình Th cơ ự
4. Nguy n Th Ngânễ ị
5. Tr n Th Ki u Trangầ ị ề
Hà N i 23/12/2009ộ
Fortuna hotel report 1
Assignment 3B
Content
I. Introduction:
II. Body:
1. General information:
2. Accommodation description:
3. Facilities and service offered:
4. Organizational chart and Divisions in detail:
4.1. Organizational chart:
4.2. Divisions in detail:
5. Our evaluations for Fortuna Hotel:
III. Conclusion:
IV. Recommendation
-- THE END --
Fortuna hotel report 2
Assignment 3B
I. Introduction:
In our opinion, becoming a good hotel manager in the future not only requires
professional knowledge, but it also needs lots of experience that we are really lack of .
We just are 2nd year students so we haven’t practiced in a hotel yet. Therefore, this 3B
assignment is a good chance for us to earn more experience in a good quality hotel.
This assignment helps us to understand more about a professional hotel
environment. In this assignment, we choose Fortuna Hotel – a four-star of quality
standard hotel to give a report. We have to visit the hotel like tourists to get brochures
and talk with the staves and the managers to get information. All of information we
collect include: General information about the hotel; Accommodation description;
Facilities and services offered; Organization chart of the hotel; the original brochures or
pamphlets received from the Hotel visit.
In fact, they are very necessary information which will help us to write a complete
report about the Fortuna Hotel. The hotel report is a product made by our effort,
moreover, it will show our writing skills, communication skills, group-work skills
which are enhanced during process we devote our time to work in. We hope that this
report will be useful and interesting as a handbook of Fortuna Hotel for you.
These are our group’s members:
•D ng Đình Th c ( Undertakes Introduction part )ươ ự
•Nguy n Th Ngân ( General Information and Accommodation Description parts )ễ ị
•Tr n Th Ki u Trang ( Facilities and Service offered part ) ầ ị ề
•Thái S n Tùng ( Evaluations of the hotel )ơ
•Bùi Huy Tùng ( Conclusion )
Fortuna hotel report 3
Assignment 3B
II. Body:
1. General information:
Fortuna Hotel Hanoi is one of the hotel standard international hotel. Located in
downtown location, opposite the U.S. embassy, very close to the transaction center,
commercial and other great attractions popular such as: the temple of literature, Giang Vo
exhibition, one pillar pagoda, unlce Ho’s mausoleum, With address: 6B Lang Ha Street, Ba
Dinh District, Hanoi. Tel: (84.4) 3 831 3333 Fax: (84.4) 3 831 3300. Email:
fortunahanoi@fortunahotel.com.vn and Website: fortunahotels.com.
It takes only 30 minutes to go from hotel to Noi Bai International Airport and 3
minutes to the Giang Vo Exhibition. The hotel was built with the unique architecture of
Europe, with many different colors. Fortuna is committed to providing consistent Hotel
Asia between a modern Western setting, reflecting the culture and traditions of subtleness,
service, sophistication and attention to detail. Hotel Fortuna standard 4-star hotel with top-
quality services can meet the needs of both business people and tourists.
2. Accommodation description:
Fortuna Hotel has 17 floors with 200 rooms and apartments, spacious rooms, furnished
with comfortable modern facilities for relaxation and work, including 50 Superior rooms,
66 Classic rooms, 77 Deluxe rooms, 14 Office Suites. With the area:
Classic Room: 26m2; Superior Room: 24m2; Deluxe Room: 42m2; Suite Room: 65m2,
spacious, clean with all impressive, large windows overlooking the city.
The hotel rooms are standard with: Air conditioning, TV, fridge, Bathroom
amenities, Room Service 24h/24h, In-Room tea, coffee. The radio channels such as CNN,
Star Plus ...Radio programs and music, Alarm clock, Electronic key, Personal Safe
Fortuna hotel report 4
Assignment 3B
Fortuna Hotel is proud to provide your guests with conference rooms from the smallest
20m2 to 320m2, with modern equipment to meet all the needs of our community.
- Outdoor Orchids - Ground Floor - 110m2
- Meeting room for Director - Ground floor - 20m2
- Shuttle Palm Cafe - Address 2-320m2
- Room Laguna - Floor 30-50m2
- Clubs Sentosa - Floor 30-80m2.
Demand for leisure, the hotel has a spa and physical center of modern nightclub with
karaoke systems, live music and vending machines, the bowling with 24 road rollers.
Addition the hotel also serves a range of dishes are unique and separate a superior Chinese
restaurant. Serve needs work, the hotel has a business center and banquet areas for large
scale meetings, all are fully equipped and modern.
The prize of rooms:
Kind of room Single Double
Suite 2.800.000 VND 2.976.000 VND
Deluxe 2.192.000 VND 2.400.000 VND
Superior 1.080.000 VND 1.200.000 VND
Classic 1.376.000 VND 1.600.000 VND
Fortuna hotel report 5
