Đánh giá hiệu quả sau khi áp dụng mô hình giao tiếp AIDET cho điều dưỡng tại Bệnh viện Sản Nhi tỉnh Ninh Bình năm 2024

The quality of healthcare services is intrinsically linked to patient satisfaction, a crucial indicator of effectiveness. Within this framework, effective communication is paramount, especially for nurses who represent the primary interface between patients and the healthcare system. Despite existing regulations on healthcare communication, there is a recognized need for a structured model to guide nursing practice. This study addresses this gap by evaluating the effectiveness of implementing the AIDET communication model among nurses at Ninh Binh Provincial Obstetrics and Pediatrics Hospital, aiming to assess its application rate and impact on patient care and satisfaction.

This content is primarily intended for healthcare administrators, nursing managers, healthcare policy makers, nursing educators, and researchers in nursing and healthcare quality improvement. It would also be valuable for nurses and midwives interested in communication training and patient satisfaction.

This study conducted a cross-sectional descriptive analysis involving 140 patients/caregivers (P/CG) and 69 nurses and midwives (N/M) at Ninh Binh Provincial Obstetrics and Pediatrics Hospital to evaluate the effectiveness of the AIDET communication model. The methodology focused on assessing the application rate of AIDET components—Acknowledge, Introduce, Duration, Explanation, Thanks—among healthcare providers and measuring P/CG satisfaction before and after the model's implementation. Key findings indicate a substantial improvement in AIDET implementation rates. Prior to AIDET, components like Introduction (33.6%) and Thanks (30%) were notably low, but post-implementation, these surged to 83.5% and 90.7% respectively. Overall, the average application rates for nurses post-AIDET were very high, with Acknowledge at 97.06% and Explanation at 96.73%. This enhanced communication directly correlated with a significant increase in patient satisfaction; "very dissatisfied" and "dissatisfied" ratings dropped to 0%, while "satisfied" and "very satisfied" levels rose from 42.9% to 49.3% and 23.5% to 45.1% respectively. The greatest improvements were observed in greeting, providing information, and offering explanations. While the "Introduction" and "Thanks" components showed significant improvement, they remained comparatively lower than others, suggesting areas for continued focus. The implementation of the AIDET model at the hospital proved highly effective in improving nurse-patient communication and consequently elevating patient and caregiver satisfaction. The study underscores the practical value of structured communication training in enhancing the quality of care and patient experience in clinical settings, providing a clear framework for healthcare institutions seeking to standardize and improve patient interactions.