e-Commerce
e-Commerce
Workshop for UNDP Country Office ICT Programme Officers
Workshop for UNDP Country Office ICT Programme Officers
& Focal Points in Asia-Pacific -
& Focal Points in Asia-Pacific - K
Kuala Lumpur, December 2002
uala Lumpur, December 2002
Will Keenan
Will Keenan
Regional Advisor on Trade Facilitation
Regional Advisor on Trade Facilitation
and Electronic Commerce
and Electronic Commerce
UNESCAP
UNESCAP
e-Commerce
UNESCAP
UNESCAP
E-commerce is one of the most visible examples
E-commerce is one of the most visible examples
of the way in which information and
of the way in which information and
communication technologies can contribute to
communication technologies can contribute to
economic growth.
economic growth.
Kofi A. Annan,
Kofi A. Annan,
UN Secretary-General
UN Secretary-General
Premise
Premise
e-Commerce
UNESCAP
UNESCAP
“any form of business or administrative
transaction or information exchange that is
executed using any information and
communications technology”
Definition
Definition
Internet users and e-C revenue
Internet users and e-C revenue
Source: IDC
e-Commerce
45
40
35
30
25
20
15
10
5
0
Internet users E-commerce revenue (B2B & B2C)
United
States
Western
Europe
Japan Asia/
Pacific
Rest of
the World
Percent
of global
e-Commerce
UNESCAP
UNESCAP
Challenges to e-Commerce
Challenges to e-Commerce
•poor or non-existent telecom
poor or non-existent telecom
•high network (Internet, VAN) access costs
high network (Internet, VAN) access costs
•language and culture
language and culture
•lack of skilled personnel
lack of skilled personnel
•legal, regulatory, taxation and consumer protection
legal, regulatory, taxation and consumer protection
issues
issues
•e-security and financial transactions
e-security and financial transactions