FOREIGN TRADE UNIVERSITY
HO CHI MINH CITY CAMPUS
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GRADUATION THESIS
Major: International Business Administration
THE IMPACT OF JOB SATISFACTION ON
EMPLOYEES’ JOB PERFORMANCE:
A STUDY OF WHITE-COLLAR MILLENNIALS
IN HO CHI MINH CITY
Author:
Nguyễn Hy
Student ID:
1601025076
Class:
K55CLC1
Intake:
55
Supervisor:
PhD. Lê Tuấn Bách
Ho Chi Minh City, May 2020
GT Code KL93
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TABLE OF CONTENTS
LIST OF ABBREVIATIONS ..................................................................................IV
LIST OF TABLES AND FIGURES ........................................................................ V
CHAPTER 1. INTRODUCTION.............................................................................. 1
1.1. Rationale of the research ......................................................................... 1
1.2. Research background............................................................................... 5
1.2.1. In the world .................................................................................... 5
1.2.2. In Vietnam ..................................................................................... 6
1.3. Objectives of the research ........................................................................ 7
1.4. Subject and scope of the research ............................................................ 8
1.4.1 Subject ............................................................................................ 8
1.4.2. Scope ............................................................................................. 8
1.5. Research methods ..................................................................................... 8
1.6. Research contribution .............................................................................. 9
1.7. Research structure ................................................................................. 10
SUMMARY OF CHAPTER 1 ...................................................................... 10
CHAPTER 2. LITERATURE REVIEW ................................................................ 11
2.1. Job satisfaction ....................................................................................... 11
2.1.1. Definition of job satisfaction ........................................................ 11
2.1.2. Measurements of job satisfaction .................................................. 12
2.2. Employee’s job performance ................................................................. 14
2.2.1. Definition of employee’s job performance .................................... 14
2.2.2. Measurements of employee’s job performance ............................. 14
2.2.3 The impact of job satisfaction on job performance ........................ 15
2.3. The Millenials ......................................................................................... 16
2.3.1. Definition of Millennials generations ........................................... 16
2.3.2. Characteristics of Millennials in general ....................................... 17
2.3.3. Millenials at work ......................................................................... 17
SUMMARY OF CHAPTER 2 ...................................................................... 18
CHAPTER 3. METHODOLOGY .......................................................................... 19
3.1. Research model design ........................................................................... 19
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3.2 Research model selection and Hypothesis Development ........................20
3.2.1 Research model selection ...............................................................20
3.2.2. Hypothesis Development ..............................................................22
3.2.3 Variable Definition ........................................................................25
3.2.4 Statistical Research Model .............................................................27
3.3. Questionnaire design ..............................................................................28
3.4. Data collection and analysis ...................................................................33
3.4.1. Data collection and processing ......................................................33
3.4.2 Data analysis techniques ................................................................34
SUMMARY OF CHAPTER 3 ......................................................................38
CHAPTER 4. RESEARCH RESULTS ...................................................................39
4.1. Descriptive Statistics ...............................................................................39
4.1.1. Statistical description of determinants affecting Job Satisfaction...39
4.1.2. Statistical description of Job Satisfaction - Job Performance .........40
4.1.3. Demographic statistical description ...............................................41
4.2. The impact of demographic factors on Job satisfaction........................43
4.2.1. Job satisfaction level between two groups of ages .........................44
4.2.2. Job satisfaction level between two groups of genders ....................44
4.2.3. Job satisfaction level among different work positions ...................44
4.2.4. Satisfaction among different working time at current company .....45
4.3. Impact of job satisfaction on job performance ......................................45
4.3.1 Statistical Results ...........................................................................45
4.3.2. Interpretation and Discussion ........................................................58
SUMMARY OF CHAPTER 4 ......................................................................64
CHAPTER 5. CONCLUSION AND RECOMMENDATIONS .............................65
5.1. Conclusion of research question ............................................................65
5.2. Recommendations for enterprises to enhance job satisfaction and
performance of millennials white-collar employees in Ho Chi Minh City ..66
5.2.1. Recommendations for “Nature of Work” factor ............................66
5.2.2. Recommendations for “Pay and Benefits” factor ..........................67
5.2.3. Recommendations for “Training and promotion opportunities” ....69
5.3. Research limitation and further reseaches ............................................70
5.3.1. Research limitation .......................................................................70
5.3.2. Proposal for further reseaches .......................................................71
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SUMMARY OF CHAPTER 5 ...................................................................... 72
SUMMARY OF THE RESEARCH ............................................................. 73
REFERENCES ........................................................................................................ 75
APPENDIX .............................................................................................................. 80
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LIST OF ABBREVIATIONS
Abbreviations
Full forms
ANOVA
Analysis of Variance
CFA
Confirmatory Factor Analysis
Df
Degree of Freedom
EFA
Exploratory Factor Analysis
GDP
Gross Domestic Product
HCMC
Ho Chi Minh City
JDI
Job Descriptive Index
JSS
Job Satisfaction Survey
KMO
Kaiser-Meyer-Olkin
MSQ
Minnesota Satisfaction Questionnaire
SEM
Structural Equation Modeling
VND
Vietnam Dong