ĐẠI HỌC QUỐC GIA HÀ NỘI
KHOA QUẢN TRỊ VÀ KINH DOANH
---------------------
NGUYỄN HẢI LONG
NÂNG CAO HIỆU QUẢ HOẠT ĐỘNG KINH DOANH CỦA
CÔNG TY TNHH HÓA CHẤT PETROLIMEX
IMPROVING BUSINESS PERFORMANCE
AT PETROLIMEX CHEMICALS LIMITED COMPANY
LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH
HÀ NỘI - 2020
ĐẠI HỌC QUỐC GIA HÀ NỘI
KHOA QUẢN TRỊ VÀ KINH DOANH
---------------------
NGUYỄN HẢI LONG
NÂNG CAO HIỆU QUẢ HOẠT ĐỘNG KINH DOANH CỦA
CÔNG TY TNHH HÓA CHẤT PETROLIMEX
IMPROVING BUSINESS PERFORMANCE
AT PETROLIMEX CHEMICALS LIMITED COMPANY
Chuyên ngành: Quản trị kinh doanh
Mã số: 8340101.01
LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH
NGƯỜI HƯỚNG DẪN KHOA HỌC: PGS.TS. HOÀNG ĐÌNH PHI
HÀ NỘI - 2020
DECLARATION
The author confirms that the thesis's research outcomes result from the author's
independent work during the study and research period, and it is not yet published in
other's research and article.
The other's research results and documentation (extraction, table, figure, formula,
and another document) used in the thesis are correctly cited, and permission (if required) is
given.
The author is responsible for the Thesis Assessment Committee, Hanoi School of
Business and Management, and the laws for the declaration mentioned above.
Hanoi, June 30th, 2020
NGUYEN HAI LONG
ACKNOWLEDGEMENTS
First of all, I would like to express my sincere thanks to Assoc. Prof. Dr. Hoang
Dinh Phi, for his patience, motivation, inspiration, passion, and vast knowledge,
continuously supporting me throughout the study course and thesis research.
Besides the primary instructor, I would like to thank the HSB faculty and support
staff to study and research my thesis.
I want to thank the Board of Directors of Petrolimex Chemical Co., Ltd., and my
colleagues for creating all conditions for me to implement the topic and use the unit's data
to complete the article.
Mainly, I would like to thank my family for all the support and encouragement
during this Master's course and in my life.
Hanoi June 30th, 2020
NGUYEN HAI LONG
TABLE OF CONTENT
DECLARATION
ACKNOWLEDGEMENTS
LIST OF ABBREVIATIONS
LIST OF TABLES, CHARTS, AND DIAGRAMS
INTRODUCTION .................................................................................................................... 6
1. The urgency of the topic ......................................................................................................... 1
2. The research objectives of the topic ....................................................................................... 2
3. Object and scope of the study ................................................................................................. 2
4. Research question ................................................................................................................... 2
5. Research methods ................................................................................................................... 3
5.1. Data collection methods ....................................................................................................... 3
5.2. Data analysis method ........................................................................................................... 4
6. The significance of the topic ................................................................................................... 5
7. Structure of the topic ............................................................................................................... 6
CHAPTER I: THEORETICAL BASIS OF BUSINESS PERFORMANCE ...................... 7
1.1. Overview of business performance ...................................................................................... 7
1.1.1. The concept of business performance ............................................................................... 7
1.1.2. Distinguish between business performance and results .................................................... 8
1.1.3. The persuasive nature of business operations ................................................................... 8
1.1.4. Classification of business performance .......................................................................... 10
1.1.5. The Necessity and Meaning of Improving Business Operations. ................................... 11
1.2. Content and consumption indicators in business performance analysis. ........................... 12
1.2.1. Content analysis of business results. ............................................................................... 12
1.2.2. Overall effect .................................................................................................................. 14
1.3. Evaluate the efficiency of input resources. ........................................................................ 15
1.3.1. Effective use of Labor ..................................................................................................... 15
1.3.2. Effective use of fixed assets ............................................................................................ 15
1.3.3. Effective use of liquid assets .......................................................................................... 15
1.4. Factors affecting business performance ............................................................................. 16
1.5. Content and analytical methods ......................................................................................... 16
1.5.1. Content analysis .............................................................................................................. 16
