Master of Business administration thesis: Improving employee motivation at NTT DATA Vietnam

The research has a root intention, started from manager’s dilemma. In these near years, employee turnover rate is very high (from 20% - near 35% in per head office, branch offices). Expenditure for recruiting new employee is very high. After recruiting, newcomers need probationary process, they maybe pass or fail, even if newcomer fails, the company lost more expenditure for looking for other candidates, for training, etc. By determining factors affect to employee’s loyalty, motivation, employee performance, reducing employee turnover rate, manager hopes the organization operating effectively, especially in human resources ensuring in also quality and quantity manner.