SURVEY OF CASE STUDIES OF THE USE OF KNOWLEDGE MANAGEMENT IN SOFTWARE ENGINEERING
This article examines the literature on case studies of knowledge management systems
in use in organisations that develop software. We investigate knowledge management
approaches in eight case studies, and what the reported benets are. Surprisingly, very
few organisations claim to have lowered software production costs or increased the quality
of the software. But many claim to have improved the work situation for software
developers and managers.