Practicum Report Supervisor: Nguyen Thi Thao
I. INTRODUCTION
1. Reasons for choosing Tien Thinh hotel
There are reasons for choosing Tien Thinh hotel where I practice.
Firstly, it hotel is ideal residence of many customers when they stop in Da
Nang city. It has advantageous location. It is near city centre, station and
airport. Besides, Tien Thinh hotel is near famous landscapes and history
traces. Morever , the hotel have enough equipment and services make
customers who is very comfortable. Therefore, Tien Thinh hotel attracted
many customers and from that I learn many thing there. Secondly, majority
of officers in the hotel who are cruited known English and majority of
customers are foreigners. The hotel which are cruited known English and
majority of customers are foreigners. Therefore, English is usually used
here. From that, I can practice English which I has learned for 3 years. To
sum up, two reasons: ideal residence and role of English in Tien Thinh hotel
which I choose it where I practice.
2. Students’ duty at Tien Thinh hotel
My job in Tien Thinh hotel is receptionist
II. BODY
1. General introduction process of Tien Thinh hotel
1.1. Deverlopment process of Tien Thinh hotel
Name : Nguyen Thi Bich Loi Page: 1
Practicum Report Supervisor: Nguyen Thi Thao
Tien Thinh hotel is a member of KIMHUNGLONG group
KIMHUNGLONG
ONE MEMBERED TRADING SERVICE
IMPORT EXPORT COPANY LIMITED
Short name: KHLIMEXCO
Head office: 448 Hoang Dieu street, Hai chau, Da Nang city
Telephone number: 84.511.3834566
3834568-3834577
Fax: 84.511.3820748
Email: khlimexco@vnn.vn
Website: www.khlimexco.com.vn
Account number: +VND 52030599 DN CCB bank
Tax code: 0400592696
Business registration certificate number: 3204000253
Tien Thinh hotel found and used in 2000. It attain to standard 2 stars.
Tien Thinh hotel have 4 floors including 25 rooms. From the hotel,
customers can visit cham museum to take 5 minus, marble mountains to take
20 minus, Hoi An ancient town to take 45 minus by taxi. The hotel is
designed beautifully and rooms have modern equipment
1.2 system diagram of the hotel
Name : Nguyen Thi Bich Loi Page: 2
director
Deputy director
receptionist technique House
keeping
guard restaurent
accountancy
kitchen
Practicum Report Supervisor: Nguyen Thi Thao
1.3 Facilities
Rooms
Type of room Number of room Price for
Vietnamese(VND)
Price for
foreigners(USD)
Vip 9 400000 40
Dulex 8 300000 30
superior 8 250000 25
Equipments
Equipment in
room
vip dulex superior
Colour TV X X X
Air condition X X X
Telephone X X X
Minibar X X X
Lamp X X X
Working lamp X X X
Room light X X X
Desk and chair X X 0
XXX
Hair dryer X 0 0
XXX
Chest X X X
Luggage-sheft X X X
Mat X X X
Flip-flops X X X
Laundry basket X X X
Name : Nguyen Thi Bich Loi Page: 3
Practicum Report Supervisor: Nguyen Thi Thao
Dustbin X X
Razor X X 0
Ashtray x X X
Hook X X X
Shampoo, comb X X X
City map X X 0
Regulation of the
hotel
XXX
Mirror X X X
Picture X X X
Bathtub X X X
Ornamental fish
pool
X 0 0
Living room X 0 0
Coffee table X 0 0
Chandelier X X 0
1.4 Staff
Department
name
quantity
universit
y
college High
school
professional
qualification
1 director 1 1
2 Deputy
director
1 1
3 accountancy 2 1
4 reception 5 1 2
5 House
keeping
6 6
6 technique 2 1
7 guard 4 4
8 restaurant 4 2 2
9 sum 25 4 4 2 12
Name : Nguyen Thi Bich Loi Page: 4
Practicum Report Supervisor: Nguyen Thi Thao
1.5 Produces of the Tien Thinh hotel
Room
Sourverner
Food
Minibar
Air ticket
Laundry
1. The role of English in Tien Thinh hotel
English play important role in Tien Thinh hotel. Firstly, English is
used to contact with foreigners. Nowadays, English nopt only is second
language of some countries but also is common language whole the
world especially in tourism field without espect Tien Thinh hotel.
Morever, majority of customers of the hotel come from many different
countries such as China, Singapore, Thailand, French,
America……..Majority of them use English which is main language to
contact with officers in the hotel. Therefore, when officers of the hotel
know English, they easily do procedures and exchange some necessary
problems. Secondly, English like as a tool which isn’t lack in the tourism
branch generally and in Tien Thinh hotel individually. English is a bridge
to bring uor tourism branch to the world tourism. Sum up, English is an
useful tool in Tien Thinh hotel
2. Detailed receptionist description
Name : Nguyen Thi Bich Loi Page: 5
