ThS. Phạm Thùy Dung
I. Chi phí chất lượng
1. Khái niệm về chi phí chất lượng
2. Các loại chi phí chất lượng
3. Quản lý chi phí chất lượng
II. Thu thập và báo cáo chi phí chất lượng
1. Thu thập chi phí chất lượng
2. Các chỉ số chi phí chất lượng
3. Hạn chế của chi phí chất lượng
I. CHI PHÍ CHẤT LƯỢNG
1. Khái niệm về chi phí chất lượng
Theo TCVN ISO 8402:1999
2. Các loại chi phí chất lượng
Căn cứ vào sự phù hợp ta chia chi phí chất lượng
thành sơ đồ như sau:
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