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Measuring quality of bank services in jordan: Gap analysis

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Measuring quality of bank services in jordan: Gap analysis

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The study has been conducted on a sample of (1000) customer was randomly selected from the customers of all surveyed banks. The quality of service was measured by applying the gap model (the difference between the customers’ perceived, and their expected quality).data required for this study has been collected by a question0naire which was designed for this purpose.

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